> For the complete documentation index, see [llms.txt](https://docs.chatlayer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatlayer.ai/support/solving-bot-issues/3.-media-upload-not-working.md).
# Video isn't working
This article will explain how to show a Youtube video (or any other external video) in your bot.
Let's say, you have a great Youtube tutorial that you want to show to your users. But when you try and add this to 'Media' in a Bot message, you see the following video:
Not exactly what we are looking for, so let's fix that!
## 1. Copy the video's embed code
First, you need to copy the embed code. Go to your Youtube video and right-click on it, then choose 'Copy embed code' like in the screenshot below:
## 2. Create an Action block
Once you've copied the code, go back to the platform and create an Action block. In that block, click on `IFrame` to create an Iframe.
In the IFrame, past the `src` part of the previously embedded URL in the Source Input Box. For the video above, we need to change this:
```
```
To this:
```
https://www.youtube.com/embed/yaYzSQn9rL4
```
Add this link to the Action block and set a height that works for you. Let's start with 200 and see how that looks:
Your bot will now display the video like this:
Looks a lot better!
If after reading this tutorial, you still run into any issues, please contact our [Support team](mailto:support@chatlayer.ai). We're here to help!
---
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