# AI intent booster

## 🎥 Intent booster video tutorial

Prefer to watch instead of read? In this tutorial, learn how to use Intent booster for your bot 👇

{% embed url="<https://www.loom.com/share/df43dd4dc8984403abbb6e4cfc4effa8?sid=ac521ad4-4752-4ed9-b071-092a0fe41805>" %}

## How the AI intent booster works&#x20;

When you send a message to the Natural Language Processor ([NLP](https://docs.chatlayer.ai/navigation/natural-language-processing-nlp)), it tries to understand the intention behind the message ([intent](https://docs.chatlayer.ai/navigation/natural-language-processing-nlp/intents)) and assigns a confidence score ranging from 0% to 100%.&#x20;

### Without AI intent booster

Without the AI intent booster active, either one of these 2 things happens:

* If the confidence score is above the [recognition threshold](https://docs.chatlayer.ai/nlp/natural-language-processing-nlp/broken-reference), the right intent is recognized.&#x20;
* If the confidence score is below the threshold, the **Not understood** block is triggered.&#x20;

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2F3Vdc7O3YFxA6qeVqT1xD%2FScreenshot%202024-02-14%20at%2011.00.26.png?alt=media&#x26;token=c0494324-0d96-4a7c-bd30-28079dd82647" alt="" width="375"><figcaption><p>Without the AI intent booster, this expression will trigger the Not understood block, as the General_Goodbye intent has a score below the recognition threshold.</p></figcaption></figure>

### With AI intent booster

With the AI intent booster active, if your confidence score is below your threshold, your bot will use AI to label the expression with an intent anyway. If it decides that expression belongs to one of the intents, the intent is returned with 100% confidence.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FgSoekf01BThpYIeykiq0%2FScreenshot%202024-02-14%20at%2011.00.49.png?alt=media&#x26;token=db90b4e1-9b67-4c8b-ba17-5cfb8d28074f" alt="" width="375"><figcaption><p>With the AI intent booster, this expression will be labeled as General_Goodbye with a 100% confidence.</p></figcaption></figure>

{% hint style="warning" %}
Please bear in mind that the AI intent booster is particularly useful for small bots with less than 2000 expressions.
{% endhint %}

## How to set up the AI intent booster

The AI intent booster operates in the background of your bot.

{% hint style="info" %}
To be able to use the AI intent booster, you'll have to turn on the generative AI features on your bot.
{% endhint %}

To set up the AI intent booster:

1. Open your bot.
2. On the left-hand side, under the **Settings** tab, click on **Bot settings**.
3. If you're already using Generative AI features, simply toggle on the **AI intent booster** option. If you haven't used any Generative AI features on the platform yet, you'll need to activate them first, and then enable the AI intent booster.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FIwJpAbw3U8NyfqVsxXdz%2FGroup%202352.png?alt=media&#x26;token=d220c57b-4bbf-4fd6-870e-007c9743f95e" alt=""><figcaption></figcaption></figure>