Chatlayer Documentation
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      • 0. Introduction
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      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
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  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
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      • NLP best practices
        • Word order and diversity of expressions
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    • Languages
      • Supported languages
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    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
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        • 🚨Web V1 [Deprecated]
          • Customize web widget
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        • 🆕Web V2
          • 🆕From Web V1 to V2
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      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
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    • 🆕Expression syntax
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      • Genesys Cloud
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      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
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    • Chatlayer messages specifications
  • Publish
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      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
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  • VOICE
    • 🆕Send bot response as audio
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      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
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    • Debug your bot
      • No correct response
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On this page
  • 🎥 Intent booster video tutorial
  • How the AI intent booster works
  • Without AI intent booster
  • With AI intent booster
  • How to set up the AI intent booster

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  1. understand users
  2. Natural language processing (NLP)

AI intent booster

You have a small bot, with less than 2000 expressions? The AI Intent Booster is specifically crafted to boost the performance of your NLP.

PreviousWord order and diversity of expressionsNextTrain your NLP

Last updated 8 months ago

Was this helpful?

🎥 Intent booster video tutorial

Prefer to watch instead of read? In this tutorial, learn how to use Intent booster for your bot 👇

How the AI intent booster works

Without AI intent booster

Without the AI intent booster active, either one of these 2 things happens:

  • If the confidence score is below the threshold, the Not understood block is triggered.

With AI intent booster

With the AI intent booster active, if your confidence score is below your threshold, your bot will use AI to label the expression with an intent anyway. If it decides that expression belongs to one of the intents, the intent is returned with 100% confidence.

Please bear in mind that the AI intent booster is particularly useful for small bots with less than 2000 expressions.

How to set up the AI intent booster

The AI intent booster operates in the background of your bot.

To be able to use the AI intent booster, you'll have to turn on the generative AI features on your bot.

To set up the AI intent booster:

  1. Open your bot.

  2. On the left-hand side, under the Settings tab, click on Bot settings.

  3. If you're already using Generative AI features, simply toggle on the AI intent booster option. If you haven't used any Generative AI features on the platform yet, you'll need to activate them first, and then enable the AI intent booster.

When you send a message to the Natural Language Processor (), it tries to understand the intention behind the message () and assigns a confidence score ranging from 0% to 100%.

If the confidence score is above the , the right intent is recognized.

NLP
intent
recognition threshold
Without the AI intent booster, this expression will trigger the Not understood block, as the General_Goodbye intent has a score below the recognition threshold.
With the AI intent booster, this expression will be labeled as General_Goodbye with a 100% confidence.