Operate on your records

From interactions with your bot, learn how to dynamically integrate table operations (insert, update, retrieve, delete) for data management.

Operating actions on your table records means that you will be able to change your table records depending on what happens inside the conversation between your user and the chatbot.

Please note that Tables cannot be exported at bot export yet.

Table operation inside an NPS flow.

Looking for a quick and easy bot template to play with Tables? The Gym bot is a representative use case.

Add a Table operation to your flow

To add a Table operation in your flow:

1. Add an Action step to your block.

2. Select Table operation.

Table operation inside of Action step

1. Choose the desired Table operation from the options.

Choose an operation to perform on your table.

1. Depending on the operation that you chose, continue with the dedicated tutorial. There are 4 different kinds of operations that you can make on your table records:

   • Insert record: use this operation to add new records to your table. It's perfect for the initial population of table data.

   • Update record: this operation allows you to modify existing data within your table. It's useful for keeping your table data current.

   • Retrieve record: when you need to fetch data from your table, use this operation. It enables you to access and use table data within your flow.

   • Delete record: this operation should be used with caution, as it allows for the deletion of records from your table based on specific criteria.

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Looking for a quick and easy bot template to play with Tables? The Gym bot is a representative use case.