Chatlayer Documentation
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Welcome to Chatlayer 👋
Getting started
Planning your bot
Creating a new bot
Adding content to your bot
Detecting information in expressions
Asking user info through input validation
Flow navigation with variables
Test your bot
Understanding users
Natural Language Processing (NLP)
Multilingual bots
Context
Bot management
Analytics
Bot dialogs
Conversation history
Events
How to publish your bot
Settings
Organization Management
Identity & Access
Integrations
API integration
Code Editor
Human handover & live chat
Integrations 101
App Integrations
Message types
Channels
Channels
Facebook Messenger
Google Assistant
Phone & voice
Sinch Conversation API
Web chat widget
Webhook channel
WhatsApp Business API
Workplace from Facebook
Chatlayer API
V1 API Reference
Tips & Best practices
Bot templates
Bot-building best practices
Bot maintenance
NLP best practices
Not understood bot dialog
Solving bot issues
Voice design
Tutorials
Create a web widget demo page
Gathering user feedback
Recognizing a returning user
Reusing flows
Skip introduction message
Using time in your chatbot
Support
Billing & subscription
Frequently Asked Questions (FAQ)
Get in touch
Platform Glossary
SaaS Regions & IP Ranges
Status
✨
What's new
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SaaS Regions & IP Ranges
Region
Location
Cloud Provider
App URL
EU
​
St. Ghislain, Belgium, Europe
Google Cloud
(eu-west1)
US
Ashburn, Virginia, North America
Google Cloud
(us-east4-a)
If you would like to switch your bots from one location to another, please Get in Touch with us.

IP's to be whitelisted

If you're connecting your bot to internal systems that require whitelisting, please whitelist the following IP addresses.
Environment
ingress
egress
EU
34.78.45.176/32
34.78.158.115/32
23.251.136.162/32
34.140.169.192/32
34.76.255.244/32
34.140.104.91/32
US
34.86.117.221/32
35.245.65.209/32
35.236.193.49/32
35.245.212.205/32
34.145.223.151/32
34.85.204.75/32
35.245.164.149/32

Security & certification

Chatlayer is ISO 27001 certified. You can read more about our security policies on this page.
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