# Funnels \[Beta]

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FlblhmfF8vJOTSfBMTiCf%2FScreenshot%202024-11-29%20at%2015.53.21.png?alt=media&#x26;token=89ab6afe-13e8-4ee7-ad05-2d144fb22455" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
We're excited to introduce Funnels, currently in open beta, offering users an opportunity to explore its capabilities and provide valuable feedback. Your insights are crucial in refining and enhancing the feature for its official release. If you encounter any issues or have feedback to share, we encourage you to reach out to us at: <feedback.chatlayer@sinch.com>.
{% endhint %}

### **Add a funnel to your bot**

**To add a funnel to your bot:**

1. Navigate to the **Analytics** section.

{% hint style="info" %}
To ensure accurate analysis, make sure to choose the specific bot environment (DRAFT or LIVE) that you wish to analyze. Additionally, use filters located at the top right of the screen to narrow down your analysis based on date, channel, and language preferences.&#x20;
{% endhint %}

2. Click on **Funnels**.
3. Next to **Type**, choose if you want to check **Bot flows** or **Tracking events**. Bot flows refer to [blocks](https://docs.chatlayer.ai/navigation/bot-builder/flows) that users go through when navigating the flow, whereas [events mean either a variable that changed or a silence](https://docs.chatlayer.ai/navigation/bot-builder/events).

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2F9JxAGqIXqUr0RUNkvlGJ%2FScreenshot%202024-11-29%20at%2015.55.57.png?alt=media&#x26;token=ec4517fa-b031-4eb2-b9f8-fff878b3bea2" alt="" width="375"><figcaption><p>Track events or flows</p></figcaption></figure>

2. Click on **+ Add step.**&#x20;

{% hint style="info" %}
Note that in the context of **Funnels**, a **step** means a stop or point in the conversation where you would like to check how many users went through. Steps in funnels shouldn't be confused with steps inside [**Message**](https://docs.chatlayer.ai/buildabot/flow-logic/dialog-state/message-components) blocks.&#x20;
{% endhint %}

4. Click on the dropdown under **Steps**.
5. Select a block as a step for your funnel. You can add up to 6 steps to construct a detailed user journey.&#x20;
6. Repeat this until all your steps are configured.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FUGlMSEGYOrzLTFtcZhp3%2FScreenshot%202024-11-29%20at%2016.00.19.png?alt=media&#x26;token=1fb1f801-0e5b-494f-9b30-16c1af96cd5d" alt=""><figcaption><p>Add steps to your funnel.</p></figcaption></figure>

{% hint style="info" %}
The filter per step feature is under development and will be available soon for enhanced customization.&#x20;
{% endhint %}

7. Click on the **Compute** button to generate the funnel analysis.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FDOlvj65Mng1sNptEZe17%2FScreenshot%202024-01-18%20at%2010.22.21.png?alt=media&#x26;token=c6baa26c-798a-4ed3-b81d-4802ff4a6385" alt=""><figcaption><p>Example of computed funnel</p></figcaption></figure>

7. **Analyze** the computed funnel. Here is insight that you can extract:
   * Identify drop-off points where users exit the funnel prematurely.
   * Analyze conversion rates to understand the effectiveness of each step in the user journey.

{% hint style="info" %}
Not familiar with analytics? We recommend that you have a look at our [Analytics concepts](https://docs.chatlayer.ai/bot-answers/definitions).
{% endhint %}