# User flow

{% hint style="info" %}
Not familiar with analytics? We recommend that you have a look at our [Analytics concepts](https://docs.chatlayer.ai/bot-answers/definitions).
{% endhint %}

## General user flow

Every time a user starts a new session, all of the blocks they run through are counted and summed up to form these analytics. You can also see where users dropped out of the chatbot flow.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2Fv4JH1ipO2OQZMoTzWeOC%2FScreenshot%202024-06-04%20at%2012.00.39.png?alt=media&#x26;token=203c1dc4-fe8d-473a-946b-6a74b6a65d56" alt=""><figcaption><p>User flow.</p></figcaption></figure>

{% hint style="info" %}
Use this information to improve your bot:

* Are users indeed taking the route you mapped out while building the bot? Are there any discrepancies? What is the cause of these differences?
* Is there a very high dropoff point at a certain block? See how you can improve this block, perhaps the information is not clear or the user is stuck.
  {% endhint %}

## Detailed block flow&#x20;

This page shows how to user exactly arrived at that specific block, and which block they used afterwards.&#x20;

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FE1KRgllSwUicZOFcr9GT%2Fdownload.gif?alt=media&#x26;token=cb5bab7a-021d-490c-aa71-c12257866931" alt=""><figcaption><p>Detailed block flow.</p></figcaption></figure>