# Dashboard

If you don't see any data in the overview, you might be viewing the **DRAFT** data of your unpublished bot. Your customers are interacting with the [**LIVE** or published version](https://docs.chatlayer.ai/publish/publishing-your-bot). Switch your filter to **LIVE** to see actual customer data. 

{% hint style="info" %}
Not familiar with analytics? We recommend that you have a look at our [Analytics concepts](https://docs.chatlayer.ai/bot-answers/definitions).
{% endhint %}

## Filtering

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2Fa2Ff58zGXxI86xYuRu0P%2FScreenshot%202024-06-04%20at%2010.50.53.png?alt=media&#x26;token=607231a4-b003-4674-bf8e-f3a0371d0fc1" alt=""><figcaption><p>Filtering features for your Analytics dashboard.</p></figcaption></figure>

Use these filters to customize the dashboard view and create specific insights for your bot, helping you monitor its progress over time:

* **All channels** allows you to filter on specific channels.
* **All languages** shows information about your bot in different languages.

{% hint style="info" %}
The timestamp of the data you see in the analytics dashboard is based on the timezone of your browser.
{% endhint %}

## Analytics overview

### Customers

The [**Customers**](#customers) tab in Analytics allows you to check your new and returning customers.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FmwDEBrJWwKQEA2S6XZ7w%2FScreenshot%202024-06-04%20at%2011.08.00.png?alt=media&#x26;token=532e2047-c5ba-4629-94bf-8fddf73522b0" alt="" width="375"><figcaption><p>Customers analytics.</p></figcaption></figure>

### Conversations

The [**Conversations**](https://docs.chatlayer.ai/navigation/analytics/conversations) tab shows the distribution of bot conversations in all available languages.&#x20;

{% hint style="info" %}
[Switching from **Languages** to **Channels** ](#filtering)will show the use of the bot over different channels (if these are used of course).
{% endhint %}

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FGBtg8aD70A2ManlKnR1Q%2FScreenshot%202024-06-04%20at%2011.09.15.png?alt=media&#x26;token=bbdb0ba6-5cab-4402-a931-86ead9dd1292" alt="" width="375"><figcaption><p>Conversations analytics.</p></figcaption></figure>

[**Conversations**](https://docs.chatlayer.ai/navigation/analytics/conversations) also display the proportions of conversations with handover, average number of messages and time spend.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2F3zrUrsOySgpSOh6wkLCF%2FScreenshot%202024-06-04%20at%2011.13.05.png?alt=media&#x26;token=7c07b281-9ac6-488e-a854-926627b0165c" alt="" width="375"><figcaption><p>Conversations analytics.</p></figcaption></figure>

{% hint style="warning" %}
Is the number of conversations in the Dashboard different from the number of conversations in the conversation [**History**](https://docs.chatlayer.ai/navigation/history)? That's because in **Analytics**, we show all conversations, whereas in the **History** overview, we only include conversations where the user actually replied.
{% endhint %}

### User messages

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2Fy4txBemBAfMC5kl9CJG6%2FScreenshot%202024-06-04%20at%2011.09.48.png?alt=media&#x26;token=19aca7c2-8a5b-4b43-9031-7c0cb1051e95" alt="" width="375"><figcaption></figcaption></figure>

The **User messages** tab takes you to the [Conversations](https://docs.chatlayer.ai/navigation/analytics/conversations) page with an overview of how many messages are understood, not understood, or clicked.

### Top intents

The top intents tab is showing the top 5 triggered intents most often, including the number of calls and their percentages. Clicking on **Details** in the right upper corner will bring you to the [**Intents** ](https://docs.chatlayer.ai/bot-answers/analytics/intents)page.&#x20;

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2Fj4SrFvEHxgymm9jL55bo%2FScreenshot%202024-06-04%20at%2011.14.50.png?alt=media&#x26;token=bc948f4e-1316-4741-ae74-5172e375b217" alt="" width="375"><figcaption><p>Top intents analytics.</p></figcaption></figure>

### Customers activity

Customers activity gives an idea of when your users are interacting the most with the bot throughout the day.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2Faqu8CQGiGIfbOTNFcY09%2FScreenshot%202024-06-04%20at%2011.15.59.png?alt=media&#x26;token=39e8ef07-3b69-4bb6-8d3c-51c3e6c974e3" alt="" width="375"><figcaption><p>Customers activity analytics.</p></figcaption></figure>

### Customer flow

The [**User flow**](https://docs.chatlayer.ai/navigation/analytics/user-flow) tab gives an overview of the user journey through the bot.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FWHs6yxb8mc7k07nn2Dio%2FScreenshot%202024-06-04%20at%2011.27.53.png?alt=media&#x26;token=bf4fa2b8-67e8-4d2d-8e0a-b2f580878c16" alt="" width="375"><figcaption><p>User flow analytics.</p></figcaption></figure>