Dashboard
The dashboard is the main page in our Analytics. It shows a lot of important information about your bot in a quick and simple overview.
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The dashboard is the main page in our Analytics. It shows a lot of important information about your bot in a quick and simple overview.
Last updated
Was this helpful?
If you don't see any data in the overview, you might be viewing the DRAFT data of your unpublished bot. Your customers are interacting with the . Switch your filter to LIVE to see actual customer data.
Use these filters to customize the dashboard view and create specific insights for your bot, helping you monitor its progress over time:
All channels allows you to filter on specific channels.
All languages shows information about your bot in different languages.
Customers activity gives an idea of when your users are interacting the most with the bot throughout the day.
The tab in Analytics allows you to check your new and returning customers.
The tab shows the distribution of bot conversations in all available languages.
will show the use of the bot over different channels (if these are used of course).
also display the proportions of conversations with handover, average number of messages and time spend.
Is the number of conversations in the Dashboard different from the number of conversations in the conversation ? That's because in Analytics, we show all conversations, whereas in the History overview, we only include conversations where the user actually replied.
The User messages tab takes you to the page with an overview of how many messages are understood, not understood, or clicked.
The top intents tab is showing the top 5 triggered intents most often, including the number of calls and their percentages. Clicking on Details in the right upper corner will bring you to the page.
The tab gives an overview of the user journey through the bot.
