Create a voicebot

Set up a Voice channel

1

Add a Voice channel from your Channels tab.

2

Click on Create.

3

Click on Set up Sinch Voice.

4

Paste your Sinch Key and App Secret to Chatlayer.

5

Click Save.

When the previous steps are completed, you'll be able to see the same number from your Sinch Dashboard Voice App in your numbers for the Sinch Voice channel on Chatlayer. The Callback URL from Sinch Dashboard will be automatically filled in for you.

Choose a voice for your bot

1

Under your Settings tab, go to Voice.

2

You have several dialects suggested for your languages. Select the one you'd like to be default by clicking the Make default button after you hovered on it.

Customize your bot's voice with SSML

To enhance your bot's responses using Speech Synthesis Markup Language (SSML) and improve the conversational experience. This will need to be used inside Text in blocks.

For example:

• Adjusting Speech Rate: Use <prosody rate="slow"> to make the bot speak more slowly for clarity.

• Changing Pitch: Utilize <prosody pitch="high"> to make the tone sound more upbeat.

• Emphasizing Words: Apply <emphasis level="strong"> to give particular emphasis to crucial words.

• Pausing for Effect: Insert <break time="500ms"/> to create a pause.

• And many more!

There's much more cool stuff to do with SSML!