NPS
The Net Promoter Score® template gathers feedback from your customers and saves it in a Table.
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The Net Promoter Score® template gathers feedback from your customers and saves it in a Table.
Last updated
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Use this template to gather valuable feedback about your business using the NPS score system. Users will be asked about their satisfaction with your services, their likelihood to recommend you to others, and suggestions for improvement. Based on their ratings, a Net Promoter Score (NPS) will be calculated.
Keep reading to learn how you can customize this template for yourself!
This block checks the rating a user gives, after which it is stored as the variable {nps}. If they give a rating of 9 or higher, the user will be classified as a 'promoter' in the variable {respondent} and redirected to the Promoter response block asking them why they like your services (response stored as the {positive_feedback} variable.
If they gave a rating from 7 to 8, they will be classified as 'passive'; if they gave a rating lower than 7, they are classified as 'detractor'. Both passives and detractors will be redirected to the Improvement Feedback block. There the bot asks them what can improved (response stored as {negative_feedback}).
This Action block adds the gathered values to the ratings table.
That's it, now your bot can easily collect NPS ratings and feedback from your users!
Learn more about the NPS system .
Make sure to always after loading a template!
To save your users' ratings and feedback, this chatbot uses to store the NPS ratings.
Once you have collected ratings from enough users you can use these to calculate your business' overall Net Promoter Score. You can learn how to calculate this score .
