Chatlayer Documentation
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  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
      • E-Bike Shop
      • E-Scooter Support
      • Feedback
      • Find Nearest Location
      • GPT
      • 🆕Gym
      • Job applications
      • Knowledge base AI template
      • Lead generation
      • 🆕NPS
      • Restaurant
      • Retail
  • navigation
    • Analytics
      • Dashboard
      • Customers
      • Conversations
      • User flow
      • Intents
      • 🆕Funnels [Beta]
    • Bot builder
      • Flows
        • Canvas functionalities
        • Collaborate with team members
        • Manage your flows
        • 🆕[Beta] Export and import flows
      • Bot dialogs view
      • Translations
      • Events
    • NLP
      • Dashboard
      • Intents
      • Expressions
      • Entities
      • Train
      • NLP settings
      • Improve
    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • 🆕Use Tables to store your KBAI questions
      • 🆕Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
      • Versions
    • Channels
    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
        • Update record
        • Retrieve record
        • Delete record
      • API
    • Settings
      • Bot settings
      • Offloading
      • Variables
      • Voice
      • Import/Export
  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • 🆕Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Create a bot from a template
  • Bot templates overview
  • Banking
  • eCommerce Returns
  • E-Bike Shop
  • E-Scooter Support
  • Feedback
  • Find Nearest Location
  • GPT
  • 🆕 Gym
  • Job Applications
  • Knowledge Base AI
  • Lead Generation
  • Net Promoter Score® (NPS)
  • Restaurant
  • Retail

Was this helpful?

  1. start quickly

Templates

Chatlayer offers multiple bot templates for you to explore many of our features. It's play time!

Previous6. Set up a channel and publish your botNextBanking

Last updated 1 year ago

Was this helpful?

When you create a new bot on the Chatlayer platform, you have two options to get started:

  • .

  • and customise it.

Templates are bots built by the Chatlayer Conversation Design team:

  • Some templates offer comprehensive bot designs covering common industry-specific use cases. These ready-to-use models are perfect for kickstarting your bot creation or exploring construction possibilities on our platform.

  • Other templates can either focus on a single use case, streamlining the integration of specific functionality into your existing bot. This approach allows for rapid expansion and customization of bot capabilities.

Most templates will work right out of the box after you load them, though in some cases you will need to make some small modifications to make it work, for example when an integration is used. You can find full guidelines on how to set up and customise each template in the following pages.

Create a bot from a template

To create a new bot from a template:

  • Go to the Bots page.

  • Find a template that you like and click on Get started.

  • Read through the template description.

  • Click on Create.

Bot templates overview

Here's an overview of all available template bots, ready to use!

This chatbot banking assistant can help its users make payments, check their account balance or card limit, and report a card in case it got stolen or lost. A seamless experience that makes banking easy!

This template allows your customers to easily return items they bought in your online store.

A template for modern mobility providers to guide new clients through their products and book try-outs. This virtual assistant also provides information on order tracking and schedules checkup appointments. A conversational way to meet your customers where they are, right when they need you!

A FAQ bot to support your shared mobility customers wherever they are, whenever they need it. This bot checks if something is wrong with your account, helps you if you found a damaged scooter, and answers questions about pricing and renting!

Leave those traditional feedback forms behind and get valuable customer input in a conversational way! Ask customers for product and service feedback when shopping on your website. Use intuitive star rating buttons to increase the engagement and offer them a voucher at the end of the survey as a reward.

With this template flow, users can easily find your organisation’s nearest branch using your chatbot. After asking the user for their address, the bot will look through all your branch locations and then calculate which one is closest to the user’s address. The bot will give the address and show the location on Google Maps.

This bot template is using the state-of-the-art GPT technology to generate responses on retail use-cases, to make jokes or just to improvise on anything. Play with it and make it your own!

This booking assistant helps your customers to schedule their gym sessions. It offers a free trial to new joiners, books and reschedule collective classes, and answers some FAQ questions. A valuable tool to make your customers freer!

With this template job candidates can easily look up and apply for job openings at your company. Candidates can either browse through the open positions or directly ask about an opening for specific role.

This is a short template for lead generation: your customers get a free trial if they give in their details. A flow easy to adapt to any chatbot! Please update the NLP before using.

Collect feedback from customers in a conversational way through our Net Promoter Score® (NPS) bot!

Let your customers order food with just a few clicks of the button! This chatbot can help users with booking a table, placing an online order, and showing them the latest menu. If a question isn’t supported yet, the bot encourages users to contact the restaurant directly.

Create an interactive shopping experience that offers support to your customers, whilst also promoting products based on previous orders. This bot can help customers trace or return an order, offer personalised shopping suggestions, and locate the nearest store based on the customer’s location.

Once the template is make sure to .

🆕

This template was recently updated to integrate the feature.

This templates uses our latest to show you how your bot can generate answers based on your own data sources. No need to write a flow per question anymore!

update the NLP
Banking
eCommerce Returns
E-Bike Shop
E-Scooter Support
Feedback
Find Nearest Location
GPT
Gym
Tables
Job Applications
Knowledge Base AI
Knowledge Base AI feature
Lead Generation
Net Promoter Score® (NPS)
Restaurant
Retail
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