Tips & best practices

Creating an effective chatbot requires attention and best practices. By following these tips and best practices, you can create a robust and user-friendly chatbot.

Improve the Not understood block to handle unrecognized inputs gracefully.

Improve the Not understood block

Go to the previous block for a more natural conversation.

Go to previous block

Recognize returning users to provide a personalized experience.

Recognizing a returning user

Consider skipping the introduction message for returning users to streamline interactions.

Skip introduction message

Adapt your flow based on the specific channel to enhance user experience, and reuse flows to maintain consistency and efficiency.

Route your flow depending on the channel

Connect multiple bots to each other when necessary to expand functionality and provide seamless user interactions.