Chatlayer Documentation
Get in touchAbout Chatlayer
  • Welcome
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  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
      • E-Bike Shop
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      • GPT
      • πŸ†•Gym
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      • Knowledge base AI template
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      • πŸ†•NPS
      • Restaurant
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  • navigation
    • Analytics
      • Dashboard
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      • User flow
      • Intents
      • πŸ†•Funnels [Beta]
    • Bot builder
      • Flows
        • Canvas functionalities
        • Collaborate with team members
        • Manage your flows
        • πŸ†•[Beta] Export and import flows
      • Bot dialogs view
      • Translations
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    • NLP
      • Dashboard
      • Intents
      • Expressions
      • Entities
      • Train
      • NLP settings
      • Improve
    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • πŸ†•Use Tables to store your KBAI questions
      • πŸ†•Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
      • Versions
    • Channels
    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
        • Update record
        • Retrieve record
        • Delete record
      • API
    • Settings
      • Bot settings
      • Offloading
      • Variables
      • Voice
      • Import/Export
  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • πŸ†•Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • πŸ†•Web V2
          • πŸ†•From Web V1 to V2
          • πŸ†•Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • πŸ†• Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • πŸ†•Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • πŸ†•Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • πŸ†•Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • πŸ†•Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Primary vs. extra languages
  • Manage a multilingual NLP

Was this helpful?

  1. understand users
  2. Languages

Make your bot multilingual

Chatlayer's NLP supports many languages, from Dutch to English, Hindi and Africaans.

PreviousSupported languagesNextChange language within the conversation

Last updated 8 months ago

Was this helpful?

Find the complete list of languages supported by Chatlayer .

Primary vs. extra languages

When , you first need to choose a primary language. This is the language you'll use to develop and configure the bot, including defining messages, button labels, content, links, and logic in inside your .

Once the bot is built, you can add extra languages. The structure and logic are defined once and reused across all languages. This means you only need to translate the bot, and any new functionalities or conversational flows will be automatically included in the secondary languages, ensuring a consistent experience.

Add extra languages to your bot

To add extra languages to your bot:

  1. Enter extra languages into the Extra languages field.

  2. Click Save on the bottom right corner.

Manage a multilingual NLP

Switch languages inside the NLP tab

To switch the active language:

  1. Go to your any page under your NLP tab.

  2. Switch language by using the language dropdown on top.

Things to remember when managing NLP models in more than one language:

  • If you add an intent, the intent will automatically be added to all other languages as well. You can add intents in the primary as well as in the extra languages.

  • If you add an expression, the expression is language-dependent and will only be added to the active language model.

Under Settings, click on .

When you have created a multilingual bot, you can see all languages' intents and expressions from the tab.

As language models are independent from each other, so you'll have to train and publish them separately. That means that if you make changes in two languages, you will have to and both.

The number of expressions that is displayed under is the number of expressions for the active language.

Bot settings
NLP
Intents
here
Bot builder
train
The Bot settings tab.
Switch language anywhere inside your NLP tab.
The Expressions tab of a multilingual bot.
creating a bot
publish