Billing & subscription

Based on which contract you will have with Chatlayer, you will have access to certain features and have a volume included with your subscription.

This page is meant to give an overview of the different parameters that form your Chatlayer subscription.


A conversation starts with a first message being sent, either by the bot or by the user. Chatlayer starts counting a new conversation when there is no interaction between your bot and a user for at least 15 minutes.

If the user continues the conversation on another channel, this is considered a new conversation.


Some features are only included in some packs. For example, the following features are only in the Enterprise & Corporate plans: