Billing & subscription

Based on which contract you will have with Chatlayer, you will have access to certain features and have a volume included with your subscription.

This page is meant to give an overview of the different parameters that form your Chatlayer subscription.


A conversation starts with a first message being sent, either by the bot or by the user. Chatlayer starts counting a new conversation when there is no interaction between your bot and a user for at least 15 minutes.

If the user continues the conversation on another channel, this is considered a new conversation.

Conversations where the bot sends a message, but the user does not send a message are counted. These conversations will be included in the Analytics dashboards, but not in the Conversations table.


Some features are only included in some packs. For example, the following features are only in the Enterprise & Corporate plans: