Customers
The Customers tab in Analytics allows you to check your new and returning users and their times of activity.
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The Customers tab in Analytics allows you to check your new and returning users and their times of activity.
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The Customers tab is shows a graph of the number of total customers, new and returning ones.
A is someone who sends at least one message to the bot, while a is someone who has had a conversation with the bot before this time period as well as during this time period.
The Activity tab shows first when during the day your customers are the most active.
Another view shows when customers are the most active per hour.
Keep in mind that the amount of new and returning users are calculated based on userId
(or sessionId
). By default the web channel generates a random sessionId
, but you could set a logical sessionId
if you'd want to. Find out how in