🆕From Web V1 to V2
This article depicts the reasons why we moved away from the old Web widget to the new one.
Last updated
This article depicts the reasons why we moved away from the old Web widget to the new one.
Last updated
From 31st October 2024, all Chatlayer customers using the Web channel will need to switch to the new web widget, Web V2. This means that Web V1 will be removed from our codebase. Learn everything about moving from V1 to V2.
To switch from Web widget V1 to Web widget V2:
If you don't have a web channel yet, just create a web channel.
If you already have a web channel, check if you are on Web V1 or V2.
The new web widget is more secure for your company and for Chatlayer.
On Web V2, the calls to send and receive messages are now authenticated. When someone talks to the bot, a token is issued for that specific user, then all messages that are exchanged are using that token. This means that even if you knew the user ID, you could not impersonate it.
The Web Widget V2 offers new options like a prechat form, sounds, and many other options and commands.
If the person who builds the bot allows it, your users will be able to see the history of their past conversations with the bot. This means that the bot will remember the user forever, unless your chatbot logs out the user.
The new web widget optimizes the performance of your bot on mobile, which wasn't the case with the previous version of our web widget. A great achievement since mobile usage increased significantly in the last few years!
It has a faster loading time with a modern tech stack.
The new web widget was made with the most recent benchmark from the market. It's more aligned with messaging platforms like WhatsApp and Messenger.
With this new web widget, your bot will be more consistent across channels, enabling a smoother experience for your customers.
Please let us know what you think of the new Web widget here.
