Chatlayer Documentation
Get in touchAbout Chatlayer
  • Welcome
  • What's new
  • Send feedback
  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
      • E-Bike Shop
      • E-Scooter Support
      • Feedback
      • Find Nearest Location
      • GPT
      • 🆕Gym
      • Job applications
      • Knowledge base AI template
      • Lead generation
      • 🆕NPS
      • Restaurant
      • Retail
  • navigation
    • Analytics
      • Dashboard
      • Customers
      • Conversations
      • User flow
      • Intents
      • 🆕Funnels [Beta]
    • Bot builder
      • Flows
        • Canvas functionalities
        • Collaborate with team members
        • Manage your flows
        • 🆕[Beta] Export and import flows
      • Bot dialogs view
      • Translations
      • Events
    • NLP
      • Dashboard
      • Intents
      • Expressions
      • Entities
      • Train
      • NLP settings
      • Improve
    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • 🆕Use Tables to store your KBAI questions
      • 🆕Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
      • Versions
    • Channels
    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
        • Update record
        • Retrieve record
        • Delete record
      • API
    • Settings
      • Bot settings
      • Offloading
      • Variables
      • Voice
      • Import/Export
  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • 🆕Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
Powered by GitBook
On this page
  • Switch to Web V2
  • Advantages of Web V2
  • More security
  • More flexibility
  • Remember users
  • Optimized for mobile
  • Market benchmark alignment
  • 💬 Give feedback

Was this helpful?

  1. set up channels
  2. All channels
  3. Web
  4. Web V2

From Web V1 to V2

This article depicts the reasons why we moved away from the old Web widget to the new one.

PreviousWeb V2NextWeb V2 methods and options

Last updated 8 months ago

Was this helpful?

From 31st October 2024, all Chatlayer customers using the Web channel will need to switch to the . This means that Web V1 will be removed from our codebase. Learn everything about .

Switch to Web V2

To switch from Web widget V1 to Web widget V2:

How to know which version of Web you have

Web V1 has the following tabs:

  • Config

  • Colors

  • Translations

  • Installation

If you're still on the V1 version please switch to Web V2 by doing the following:

  1. Open your Channels tab.

Web widget V2 has the following tabs:

  • Basics

  • Appearance

  • Installation

If you have this, no need to change anything. You're already on the good version!

Advantages of Web V2

More security

The new web widget is more secure for your company and for Chatlayer.

On Web V2, the calls to send and receive messages are now authenticated. When someone talks to the bot, a token is issued for that specific user, then all messages that are exchanged are using that token. This means that even if you knew the user ID, you could not impersonate it.

More flexibility

The Web Widget V2 offers new options like a prechat form, sounds, and many other options and commands.

Remember users

Optimized for mobile

The new web widget optimizes the performance of your bot on mobile, which wasn't the case with the previous version of our web widget. A great achievement since mobile usage increased significantly in the last few years!

It has a faster loading time with a modern tech stack.

Market benchmark alignment

The new web widget was made with the most recent benchmark from the market. It's more aligned with messaging platforms like WhatsApp and Messenger.

With this new web widget, your bot will be more consistent across channels, enabling a smoother experience for your customers.


💬 Give feedback

If you don't have a web channel yet, just .

If you already have a web channel, .

. Since January 2024, all new web channels are Web widget V2.

so that it suits your desired experience.

Make sure that you

If the person who builds the bot allows it, your users will be able to see the history of their past conversations with the bot. This means that the bot will remember the user forever, unless your chatbot.

Please let us know what you think of the new Web widget .

🆕
🆕
here
check if you are on Web V1 or V2
new web widget, Web V2
moving from V1 to V2
create a web channel
Add a new Web channel
Configure your channel
change your Web widget snippet from your webpage to the new Web widget snippet.
Web widget V2.
What Web widget V1 looks like.
What Web V2 looks like.
logs out the user