Chatlayer Documentation
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  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
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      • GPT
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      • Knowledge base AI template
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  • navigation
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      • 🆕Funnels [Beta]
    • Bot builder
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        • Canvas functionalities
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        • Manage your flows
        • 🆕[Beta] Export and import flows
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    • NLP
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    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • 🆕Use Tables to store your KBAI questions
      • 🆕Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
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    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
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      • API
    • Settings
      • Bot settings
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      • Voice
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  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • 🆕Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Add a Track event step
  • Find tracked events in your Execution logs

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  1. Analyze & maintain

Track events for analytics

Adding a Track event step to your bot will allow you to create custom dashboards and funnels to improve the analysis of your bot performance.

PreviousSessionNextSend bot response as audio

Last updated 8 months ago

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An event can be anything that you would like to track at a certain point of your flow so that you can collect data for your bot analytics. In this page, you will learn to:

The Track Event feature should not be confused with themselves, which are used to trigger a flow based when either or when .

Add a Track event step

To add a Track event step to your chatbot:

  1. Add a step to your block.

  2. Click Actions .

  3. Select Track Event.

Track events are not compatible with blocks. Instead, you can add the Track event feature in a before redirection.

2. Click on Name. A list of events to be tracked will appear, if you have any, or you will be able to create a new event from here.

  1. Create a new event by typing a name under Event Name.

Make sure that you create an event or select an existing one before adding key(s) and value(s).

  1. From the dropdown, click on Create. A Create Tracking Event window will pop up.

  2. Under Event Description, add a piece of text that explains what this event is about.

  1. Click on Create. Your event is now created.

  2. Back to your block now. Define the attributes that will be saved with this event. Attributes are pairs of keys and values which are not mandatory, but will enrich your data. Their values can be hardcoded information or variables that you gathered previously in your flow.

  1. Save your changes.

Find tracked events in your Execution logs

When the block where the Track Event feature lies is triggered, it will be logged in your execution logs.

You can find your execution logs under History > Execution logs > Tracking events. If you gave attributes to your event, they will also appear there.

If you intend to use a variable gathered from a block as one of your attribute values, ensure you do so in a block that follows the Collect input.

Collect input
events
a variable changed
a silence was detected
Condition
Bot message
Add a Track event step
Find tracked events in your execution logs
Add a Track event step to your block
Execution logs where you can find your tracked events.