What's new

The latest features and functionalities on Chatlayer.

December 2024

Enhanced RCS capabilities

Explore RCS features in Carousels.

Track events with Funnels

And analyze silences and changed variables.

Send bot responses as audio

Make any text into an audio message.

November 2024

Retries to ask for input

Ask again and use fallbacks how many times you like inside Collect input blocks.

Tables: update multiple records at once

By setting up a limit yourself.

Send feedback

Directly from the platform.

October 2024

Use Tables to store your KBAI questions

An easy way to check how efficient is your KBAI flow.

Auto-translate your blocks

Save time and let AI translate what your bot says.

Reorder your flows

By dragging and dropping them wherever you like.

LLM-based input collection

Improve entity recognition with AI.

August 2024

From 31st October 2024, Web widget V1 will be replaced by Web widget V2 for all customers. To ensure a smooth transition, make sure that you read our docs and please let us know what you think here.

• [Beta] Import and export flows: check now how you can move a flow from a bot to another and let us know what you think.

• Manage handover where KBAI is unsatisfactory: this article provides a flow model for smooth handover as a last solution where the KBAI fails to provide an answer.

• Test your bot with our redesigned Emulator and let us know what you think.

July 2024

• Tables: Now you can easily add new column to a table, as well as edit and delete existing ones. Connecting with your internal system is possible thanks to API for tables.

• Automatic audio recording transcription: Only for Wavy WhatsApp, now includes automatic transcription! View audio recordings and their transcriptions in the conversation history.

• Pre-chat forms for your web widget: It's possible now to gather essential information before bot interactions begins.

• WhatsApp list visualization: You can now test WhatsApp lists directly in the test emulator, making the process simpler and more efficient.