Message
The Message block displays text in basic form or with special components like buttons or carousels.
Last updated
The Message block displays text in basic form or with special components like buttons or carousels.
Last updated
Add a Message block by dragging and dropping it to your flow.
Chatlayer indicates how many characters are still allowed on the bottom-right corner of any text field.
The only exception is for Carousels, which show the number of characters that you already enter and not the character limit.
Please note that for Facebook Messenger, limits are strict to 20 characters for a button label. If your button label is bigger, it will be cut off and displayed with three dots. Learn more about our channels limitations.
For all other channels, the character limit is based on best practices. We recommend using less characters than the limit, but it's not mandatory.
Text messages are the most simple components. Most channels will show them as speech bubbles.
Buttons are a useful way to guide the conversation by giving the user a limited set of options. You can add a maximum of three buttons to a message, with different button types.
With the Media step, you can enable the bot to send files to your users.
Are you having trouble adding an external video to your bot? Check out this article.
We recommend media files shared on Facebook Messenger to be below 5 MB in size, as Facebook seems to have trouble in handling files larges with acceptable performance.
Quick replies behave similarly to buttons. They are shown horizontally next to each other in a scrollable container. This means that you can add as many quick replies as you think necessary.
Note that Quick replies only link to another block. To link your button to anything else, use Buttons.
Carousels are a way to visualize options, with or without images and buttons.
Buttons in Carousels are the same as regular Buttons and use the same properties like payloads and URL, with the addition of an extra share button.
You're using Carousels for your RCS channel? See how you can make the most of them.
The List step is a step that allows you to present a list of items, shown vertically.
Each item may shown a button that can be used as a call-to-action (postback). You can also provide a URL that opens when an item is tapped.
Each list template message can also have up to one global button that will show below the item list.
Use the file upload template to let users upload a file directly from their device to your bot.
This template only works on the web widget V1 channel. For any other channel, you can use the 'image' format type in the Collect input block.
Configuring the File Upload as shown above will show an Upload button in the conversation:
Rich text allows you to go beyond text messages and style your text the way you want it. You can also add web links using the rich text editor.
Rich text is only visible in the Web channel. The other channels do not support this type of text.
