# Knowledge base AI

A knowledge base is a store of information or data that is available to draw on. It can be constituted of different pieces of content (e.g. URLs, files). It goes in two steps: 1. First, you [add the content](https://docs.chatlayer.ai/navigation/knowledge-base-ai/add-content-to-your-kbai) that your bot will scrape to retrieve the answer to the customer's question. 2. Second, you [build a flow](https://docs.chatlayer.ai/navigation/knowledge-base-ai/build-your-kbai-flow) to display that answer. By using the Chatlayer Knowledge base AI's generative AI technology, your bot will be able to answer to questions based on your content and in context.

{% hint style="warning" %} You can use Knowledge base AI for free if you ask it under 50 questions per month. If you would like to use more than that, please [contact us](https://docs.chatlayer.ai/support/get-in-touch). {% endhint %}


KBAI template bot	Make your KBAI flow with a ready-made bot.	Screenshot 2024-08-20 at 11.42.47.png	#knowledge-base-ai
Create your KBAI flow	A step-by-step guide on how to make your FAQ flow using KBAI.	Screenshot 2024-08-20 at 11.50.58.png	build-your-kbai-flow
Use tags to limit your content	Tell your bot where to look for an answer.	Screenshot 2024-08-20 at 11.51.35.png	use-tags-to-limit-your-kbai-content
Manage handover	Tips on how to manage human handover using KBAI.	Screenshot 2024-08-20 at 11.52.22.png	manage-handover-where-kbai-is-unsatisfactory
Analytics	Track your KBAI performance.	Screenshot 2024-08-20 at 11.53.36.png	#knowledge-base-ai
Display your KBAI source URL in a button	Display a "Read more" button.	Screenshot 2024-08-20 at 15.38.41.png	use-your-kbai-source-url-in-a-button

⭐️ How to make your KBAI non-generative

Setting up a non-generative knowledge base AI means that: * your bot will not use any external LLM providers to generate answers * you will only be able to give .csv files in a specific format as KBAI content * your bot will be able to understand multiple sentences from your users (i.e. natural language understanding from the AI engine is taking place) * but your bot will answer only the sentence that you defined as an answer (i.e. the bot answers are **not** generated) To make your bot non-generative: 1. Go to your **Settings** tab. 2. Under **Generative AI**, turn off the **Turn on generative AI** features toggle. ![](https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FC8HkZjxCVgX5bEPphY8T%2FScreenshot%202024-08-20%20at%2013.29.11.png?alt=media\&token=a32c271b-3a34-4f42-8c60-8f415fc71698) 3. Click **Save**.

## Build a powerful, hybrid bot Bots can become really powerful if you use a mix of[ intents ](https://docs.chatlayer.ai/navigation/natural-language-processing-nlp/intents)(answers designed by your team) and knowledge base (AI-driven answers). In this sense, your bot will be hybrid because it uses answers generated both by humans and machine. * If you connect your **Knowledge base AI** Action block to your **Not Understood** block and add no other content to your bot, all questions from users will be answered directly by your knowledge base AI. * If you have other intents in your bot, the intents will be triggered whenever there is a match with the expression from a user. Only when something is said by the user that isn't a match with any intent, the **Not Understood** block and thus knowledge base AI will be triggered. Get more inspiration on in our [handover with KBAI article](https://docs.chatlayer.ai/navigation/knowledge-base-ai/manage-handover-where-kbai-is-unsatisfactory).