Chatlayer Documentation
Get in touchAbout Chatlayer
  • Welcome
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  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
      • E-Bike Shop
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      • GPT
      • 🆕Gym
      • Job applications
      • Knowledge base AI template
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  • navigation
    • Analytics
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      • User flow
      • Intents
      • 🆕Funnels [Beta]
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        • Canvas functionalities
        • Collaborate with team members
        • Manage your flows
        • 🆕[Beta] Export and import flows
      • Bot dialogs view
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    • NLP
      • Dashboard
      • Intents
      • Expressions
      • Entities
      • Train
      • NLP settings
      • Improve
    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • 🆕Use Tables to store your KBAI questions
      • 🆕Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
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    • Channels
    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
        • Update record
        • Retrieve record
        • Delete record
      • API
    • Settings
      • Bot settings
      • Offloading
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      • Voice
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  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • 🆕Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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Knowledge base AI

Chatlayer's Knowledge base AI (or KBAI) allows your bot to generate concise answers after scraping your content. Adding an FAQ flow to your bot was never easier!

PreviousImproveNextAdd content to your KBAI

Last updated 9 months ago

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A knowledge base is a store of information or data that is available to draw on. It can be constituted of different pieces of content (e.g. URLs, files).

It goes in two steps:

  1. First, you that your bot will scrape to retrieve the answer to the customer's question.

  2. Second, you to display that answer.

By using the Chatlayer Knowledge base AI's generative AI technology, your bot will be able to answer to questions based on your content and in context.

⭐️ How to make your KBAI non-generative

Setting up a non-generative knowledge base AI means that:

  • your bot will not use any external LLM providers to generate answers

  • you will only be able to give .csv files in a specific format as KBAI content

  • your bot will be able to understand multiple sentences from your users (i.e. natural language understanding from the AI engine is taking place)

  • but your bot will answer only the sentence that you defined as an answer (i.e. the bot answers are not generated)

To make your bot non-generative:

  1. Go to your Settings tab.

  2. Under Generative AI, turn off the Turn on generative AI features toggle.

  1. Click Save.

Build a powerful, hybrid bot

  • If you connect your Knowledge base AI Action block to your Not Understood block and add no other content to your bot, all questions from users will be answered directly by your knowledge base AI.

You can use Knowledge base AI for free if you ask it under 50 questions per month. If you would like to use more than that, please .

Bots can become really powerful if you use a mix of(answers designed by your team) and knowledge base (AI-driven answers). In this sense, your bot will be hybrid because it uses answers generated both by humans and machine.

If you have other intents in your bot, the intents will be triggered whenever there is a match with the expression from a user. Only when something is said by the user that isn't a match with any intent, the Not Understood block and thus knowledge base AI will be triggered. Get more inspiration on in our .

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intents
handover with KBAI article
add the content
build a flow
Example of an FAQ flow using KBAI.
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KBAI template bot

Make your KBAI flow with a ready-made bot.

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Create your KBAI flow

A step-by-step guide on how to make your FAQ flow using KBAI.

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Use tags to limit your content

Tell your bot where to look for an answer.

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Manage handover

Tips on how to manage human handover using KBAI.

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Analytics

Track your KBAI performance.

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Display your KBAI source URL in a button

Display a "Read more" button.