No correct response
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Last updated
Was this helpful?
What is the user asks a question, your bot doesn't give the correct response? This could be because no intents are recognized above the threshold:
Open the Test your bot window and type the expression that returns the unexpected result
Go to the NLP result tab
Check to see if an intent was detected with a confidence above the (the default threshold is 80%)
Go to the blocks table view
Filter on the intent that was detected
If there is no result for that intent, it means that your intent doesn't have an answer linked to it, which will mean the bot defaults to not understood
Solution: configure an answer to the intent by adding a new bot message, and linking the intent to it
If there is a block that has that intent linked to it, click it
Solution: configure the bot message linked to the intent and make sure it's aligned with how you want the bot to reply. Alternatively, if the intent should not be linked to that bot message, remove the link between block and intent and create a new block for that intent
Check your NLP model. Does an intent already exist where this expression might belong to?
If yes, add the expression to the model, click Update NLP and test your bot again
If no, create a new intent, add the expression and a few others like it to the new intent and update your NLP model
Create a new block, link the intent to that block, and define an answer the bot should give as a reply to your new intent