Chatlayer Documentation
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      • 0. Introduction
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      • Add content to your KBAI
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      • Route your flow depending on the time
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        • How to create better not understood messages
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  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
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      • NLP best practices
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    • Languages
      • Supported languages
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  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
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        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
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      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
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      • Airtable
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      • 🆕Gmail
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      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
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      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
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  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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  • Export a flow
  • Import a flow
  • 💬 Feedback

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  1. navigation
  2. Bot builder
  3. Flows

[Beta] Export and import flows

Chatlayer offers the possibility to now export and import flows across bots.

PreviousManage your flowsNextBot dialogs view

Last updated 9 months ago

Was this helpful?

In this example, we will import a flow from Bot A to Bot B.

Export a flow

To export a flow:

  1. Find the flow that you would like to export.

  2. Next to the flow's name, click on the 3 dots.

  1. Click on Export.

  2. A modal appears. Make sure you read it before clicking on Export.

Note that intents, entities and variables used in the flow will be exported as well to the new bot.

  1. The export starts. You receive a green notification on the bottom-right side of your screen.

  1. When the export is ready, you will receive an email to download the flow. This will be send on the email that you use to log in on Chatlayer.

  1. Click on the email Download button to download the flow .zip file.

You now have your exported flow on your desktop.

Import a flow

To import a flow to a bot:

  1. Under your Flows, click on the + button.

  1. Click on Import flow.

  2. Under Name, give a name to your new flow. For this example, it will be a 'KBAI flow'.

  1. Drag and drop or Choose a file to upload your new flow from your desktop.

  1. Click on Import.

Your new flow is now added to your flows list!

💬 Feedback

Open your Bot A .

Open Bot B's .

The export/import of flows is a feature in Beta. Therefore, your feedback is very much appreciated! Please if you're having any feedback or concerns.

🆕
canvas
canvas
reach out
Export a flow from your canvas.
Export a flow.
The flow export starts.
You receive an email to download your exported flow.
Import a flow to your bot.
Name your new flow.