Knowledge base AI template

Use AI to scrape your data and generate an answer. All of this, in a ready-to-go template bot.

Template overview

This template uses our latest Knowledge base AI feature to generate answers based on your own documentation.

You can use the Knowledge base AI for free if you ask it under 50 questions per month. If you would like to use more than that, please contact us.

How to customize this template

To customize this template:

  1. Add your content under the Knowledge Base AI tab.

  2. Test your bot by asking anything.

  3. You're good to go! Every time you'll ask a question, the bot will trigger the Not Understood block which will then scrape your knowledge base to generate an answer.

Block: Source router

The Source router is a Condition block that checks if the source of the answer was a document or a URL. If the source was a URL, the response will be given together with a link to the source. If the source was a document, the response wouldn't give a link with it.

Learn more

Learn all about how the Knowledge Base AI feature works under this documentation page:

Knowledge base AI

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