🆕Conversation insights [Beta]

What are Conversation insights

Conversation insights help you understand how people actually interact with your bot. They show real messages from users, so that you get suggested intents and new intents. Think of Conversation insights as clues that help you fine-tune your bot without guessing.

Conversation insights is a feature that should be exclusively used in the DRAFT version of your bot.

Available after 5K not understoods

Conversation insights are available after 5K of new conversations happened between customers and your bot.

How to review your insights

1

Click on an insight.

A panel will open on your right-hand side.

2

Check the intent that is suggested.

There are 2 possibilities here. Either the suggested intent is:

• An intent that is already in your NLP model. In this case, there is no label next to the intent.

• An new intent that is not part of your NLP yet. In this case, it will be labelled in green with 'new intent'.

3

Review the expressions.

Take your time to read through every expression that is presented to you.

Make sure to unselect the expressions that do not see fit to your needs.

4

Decide in which intent to place them.

Your cluster of expressions can now be added to the intent of your choice. There are 2 possibilities here. Either:

• You select an intent that's already part of your NLP.

• You type a new intent name on the field.

5

Click the + Add to intent button

By doing so, you're adding what's above to your NLP model and saving your changes.

6

Train your NLP

To make sure that the changes you've made will refelect on what your users are interacting with.

We'd like to hear from you!

Share your feedback or book a session with us to discuss the feature.