Add content to your KBAI

Learn how to create a Knowledge base AI and add content to it.

Create a KBAI

1. Open your Knowledge Base AI tab for the first time: a popup with the Generative AI terms and conditions appears.

1. Click on Accept.

If you click on Decline, your KBAI will be non-generative. Learn about it here.

Add content to your KBAI

To add content to your KBAI:

1. Go to your Knowledge base AI tab.

2. Click on Add content at the top right corner.

Add content to your KBAI.

1. From here, choose a piece of content that you would like to add:

Documents

These are uploaded from your computer. They can be:

• .csv files: are the only ones supported for non-generative knowledge bases, using a specific format.

  • Make sure that your .csv file is UTF-8 encoded with 2 columns, one named Question and the other one named Answer.

  • To help you, we provide a .csv template file that you can download by clicking on Download .csv template file.

  

  Example of question and answer format.
• .pdf files: can be for example product descriptions, FAQ documents, training documentation, etc.

URLs

URLs are from publicly available websites.

There are 2 options when you add URLs:

• Only this page: only use the exact page that the URL links to.

• Entire domain: use the page the URL links to and all linked pages.

Once the answer is retrieved, you can use your URL in an answer.

⭐️ Select relevant content for your KBAI

In order to get the best possible results from your KBAI, it's important to keep a few guidelines in mind:

• Only include data that is relevant to your users. If you have a PDF with 100 pages, of which only 1 is relevant for customers, extract that page, and upload it separately.

• In PDFs and URLs, complicated layouts might decrease the quality of the results.

• The KBAI isn't good at understanding data from a table. Don't use KBAI to upload database files.

Also, please keep in mind that:

• Currently, KBAI isn't able to process any images, video's or other media types

• If the URL has scraping protection activated, such as Incapsula, the webpage won't be able to be added to your KBAI.

Optionally, you can also add tags to your content at this stage.

1. Click on Add.

2. Your content is now available under the Contents table.

See your content from the Contents table.