# Add content to your KBAI

## Create a KBAI

1. Open your **Knowledge Base AI** tab for the first time: a popup with the Generative AI terms and conditions appears.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FNnckrxpJqDam1y6K2Exy%2FScreenshot%202023-10-17%20at%2015.59.09.png?alt=media&#x26;token=b1637b89-9a58-41f3-8c7d-c90c5174b0c2" alt="" width="338"><figcaption></figcaption></figure>

2. Click on **Accept**.&#x20;

{% hint style="info" %}
If you click on Decline, your KBAI will be non-generative. Learn about it [here](https://docs.chatlayer.ai/navigation/knowledge-base-ai/..#how-to-make-my-kbai-non-generative).
{% endhint %}

## Add content to your KBAI

To add content to your [KBAI](https://docs.chatlayer.ai/navigation/knowledge-base-ai):

1. Go to your **Knowledge base AI** tab.
2. Click on **Add content** at the top right corner.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FPoKGjHKEuv2iVtClJHGf%2FScreenshot%202024-08-20%20at%2013.38.52.png?alt=media&#x26;token=05faeaba-0ea9-4a70-97d1-c7eb6d8a45f3" alt="" width="375"><figcaption><p>Add content to your KBAI.</p></figcaption></figure>

3. From here, choose a piece of content that you would like to add:

{% tabs %}
{% tab title="Documents" %}
These are uploaded from your computer. They can be:

* .**csv** files: are the only ones supported for non-generative knowledge bases, using a specific format.&#x20;

  * Make sure that your .csv file is UTF-8 encoded with 2 columns, one named *Question* and the other one named *Answer*.
  * To help you, we provide a .csv template file that you can download by clicking on **Download .csv template file**.

  <figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FtU30CWclQHhEUg3Qx2F7%2FScreenshot%202024-08-20%20at%2013.56.00.png?alt=media&#x26;token=1c344ace-01ff-4c38-a49d-318514a56c53" alt="" width="375"><figcaption><p>Example of question and answer format.</p></figcaption></figure>
* .**pdf** files: can be for example product descriptions, FAQ documents, training documentation, etc.
  {% endtab %}

{% tab title="URLs" %}
URLs are from publicly available websites.&#x20;

There are 2 options when you add URLs:

* **Only this page**: only use the exact page that the URL links to.
* **Entire domain**: use the page the URL links to and all linked pages.

Once the answer is retrieved, you can [use your URL in an answer](https://docs.chatlayer.ai/navigation/knowledge-base-ai/use-your-kbai-source-url-in-a-button).
{% endtab %}
{% endtabs %}

<details>

<summary>⭐️ Select relevant content for your KBAI</summary>

In order to get the best possible results from your KBAI, it's important to keep a few guidelines in mind:

* Only include data that is relevant to your users. If you have a PDF with 100 pages, of which only 1 is relevant for customers, extract that page, and upload it separately.
* In PDFs and URLs, complicated layouts might decrease the quality of the results.
* The KBAI isn't good at understanding data from a table. Don't use KBAI to upload database files.

Also, please keep in mind that:

* Currently, KBAI isn't able to process any images, video's or other media types
* If the URL has scraping protection activated, such as Incapsula, the webpage won't be able to be added to your KBAI.

</details>

{% hint style="info" %}
Optionally, you can also add [tags](https://docs.chatlayer.ai/navigation/knowledge-base-ai/use-tags-to-limit-your-kbai-content) to your content at this stage.
{% endhint %}

4. Click on **Add**.
5. Your content is now available under the **Contents** table.

<figure><img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FhUdxXUjSwJLMlwKtOB0g%2FScreenshot%202024-08-20%20at%2013.51.45.png?alt=media&#x26;token=8c24f057-750f-4228-b5ff-e20bafa7ef04" alt=""><figcaption><p>See your content from the Contents table.</p></figcaption></figure>