Chatlayer Documentation
Get in touchAbout Chatlayer
  • Welcome
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  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
      • E-Bike Shop
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      • GPT
      • 🆕Gym
      • Job applications
      • Knowledge base AI template
      • Lead generation
      • 🆕NPS
      • Restaurant
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  • navigation
    • Analytics
      • Dashboard
      • Customers
      • Conversations
      • User flow
      • Intents
      • 🆕Funnels [Beta]
    • Bot builder
      • Flows
        • Canvas functionalities
        • Collaborate with team members
        • Manage your flows
        • 🆕[Beta] Export and import flows
      • Bot dialogs view
      • Translations
      • Events
    • NLP
      • Dashboard
      • Intents
      • Expressions
      • Entities
      • Train
      • NLP settings
      • Improve
    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • 🆕Use Tables to store your KBAI questions
      • 🆕Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
      • Versions
    • Channels
    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
        • Update record
        • Retrieve record
        • Delete record
      • API
    • Settings
      • Bot settings
      • Offloading
      • Variables
      • Voice
      • Import/Export
  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • 🆕Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Bot details
  • Generative AI
  • Bot status
  • Maximum message length
  • Bot behaviour
  • Language detection
  • Danger zone (delete your bot)

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  1. navigation
  2. Settings

Bot settings

The Bot settings page is where you configure your bot behaviour outside of its logic and NLP.

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Last updated 8 months ago

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Bot details

In Bot betails you see:

  • The Name of your of bot.

  • The Primary and Extra languages.

  • The Bot access configuration, where you can change the number of people who have access to your bot.

Explore the offered possibilities for in our platform.

Generative AI

Under Generative AI, you can turn on the generative AI features for your bot by using the toggle.

These features are:

Bot status

Click the status slider to temporarily disable the bot. The message configured under the Bot disabled block will be shown.

Maximum message length

To avoid that messages that are too long are not understood, an authorized Maximum message length send by customers can be configured.

To set up a Maximum message length:

  1. Toggle on the feature toggle.

  2. Define a maximum number of characters.

  3. Define a block where the bot will Go to when a user sends a message above that number of characters.

  4. Click Save at the top right corner of the screen.

A nice fallback message in this case could be text like: I am sorry, I work best with shorter messages. Could you please rephrase that?

Bot behaviour

The typing speed, or typing duration, is how fast the bot answers to the user. The higher the typing speed, the longer the user will see that the bot is typing before they receive an answer. The right typing speed can create a positive, more humanlike experience for the user.

The default typing speed is 1500ms, but try out different speeds to see what is best for your bot.

Language detection

You can use Language detection option to check if the user's language is supported by your bot.

  • If the user's language is supported, the user will be routed to the Introduction block.

  • If the language is not supported by the bot, the user will be routed to a block of your choosing.

Danger zone (delete your bot)

This is where you can delete your bot.

for your NLP.

.

for small bots with a limited number of intents.

Language detection will only appear in your Settings if your bot is .

Whenever the user types an expression in a language other than the activated, the bot will not automatically switch to that language. If the expression is in a language that the bot knows, the expression will be processed and the bot will answer in the original preferredLanguage.

Knowledge base AI
AI intent booster
multilingual
preferredLanguage
role-based access control and identity management
Expression generation
Manage your Bot details.
Manage your Generative AI features.
Enable/disable your bot.
Manage the Maximum message length.
Enable language detection.