Improve the Not understood block

Improve your Not understood user experience

A nice and bot-persona fitted message explaining something like 'Sorry I did not understand that' is the least your bot could do for repair.

Yet, there are several ways to make your Not understood experience even better.

Use AI to find and generate an answer

  • Use GPT to generate an answer.

  • Use Knowledge base AI to retrieve an answer from your database.

Use workarounds to continue the conversation

  • Create a counter where, after a certain amount of times the user sees a different 'not understood' message than the first message.

  • Show the previous block after the 'not understood' message is shown.

  • A specific 'not understood' message per intent below the NLP threshold.

  • Create a google search for 'not understood' messages.

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