> For the complete documentation index, see [llms.txt](https://docs.chatlayer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatlayer.ai/buildabot/tips-and-best-practices/improve-the-not-understood-block.md). # Improve the Not understood block ## Improve your Not understood user experience A nice and bot-persona fitted message explaining something like 'Sorry I did not understand that' is the least your bot could do for repair. Yet, there are several ways to make your Not understood experience even better. ### Use AI to find and generate an answer * Use GPT to generate an answer. * Use Knowledge base AI to retrieve an answer from your database. ### Use workarounds to continue the conversation * Create a [counter ](https://docs.chatlayer.ai/tips-and-best-practices/not-understood-bot-dialog/not-understood-counter)where, after a certain amount of times the user sees a different 'not understood' message than the first message. * Show the [previous](https://docs.chatlayer.ai/tips-and-best-practices/not-understood-bot-dialog/go-to-previous-bot-dialog) block after the 'not understood' message is shown. * A specific 'not understood' message per [intent below the NLP threshold. ](https://docs.chatlayer.ai/tips-and-best-practices/not-understood-bot-dialog/intent-recognition-below-threshold) * Create a [google search](https://docs.chatlayer.ai/tips-and-best-practices/not-understood-bot-dialog/not-understood-google-search) for 'not understood' messages. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.chatlayer.ai/buildabot/tips-and-best-practices/improve-the-not-understood-block.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.