Improve the Not understood block
Last updated
Was this helpful?
Last updated
Was this helpful?
A nice and bot-persona fitted message explaining something like 'Sorry I did not understand that' is the least your bot could do for repair.
Yet, there are several ways to make your Not understood experience even better.
Use GPT to generate an answer.
Use Knowledge base AI to retrieve an answer from your database.
Create a where, after a certain amount of times the user sees a different 'not understood' message than the first message.
Show the block after the 'not understood' message is shown.
A specific 'not understood' message per
Create a for 'not understood' messages.