Chatlayer Documentation
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    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
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    • Flow logic
      • Blocks
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      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
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  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
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      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
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      • Context
      • NLP import & export
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    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
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      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
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      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
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      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
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    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Add flows
  • Add a parent flow
  • Add a subflow
  • Reorder your flows
  • 🆕 Drag and drop your flows
  • Move multiple blocks
  • Tips of flow management

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  1. navigation
  2. Bot builder
  3. Flows

Manage your flows

Learn how to add flows, subflows, move them, and organize them.

PreviousCollaborate with team membersNext[Beta] Export and import flows

Last updated 6 months ago

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In Chatlayer, you organize your bot logic in flows and subflows. They function just like folders where you would organize your conversation logic.

Add flows

Add a parent flow

To add a new flow:

  1. Click the + button at the top left side bar of the canvas.

  1. Enter the name of your new flow.

  2. Click on Create.

You can also create subflows allowing you to implement more logic in the flows overview.

Remember, an orange connection on the canvas indicates that the conversation will jump to a block from a different flow.

Add a subflow

To enhance readability, you have the option to create subflows and break up a large flow into smaller, more manageable parts. By doing so, you can improve the overall flow structure and make it easier for fellow botbuilders to follow and understand the conversational flow.

To add a subflow:

  1. Click the three dots icon next to your main flow title.

  2. Click on Add subflow.

  3. Fill in the Name.

  4. Click Save.

Reorder your flows

You can easily change the order of your flows and the blocks inside of them.

🆕 Drag and drop your flows

To drag and drop a flow:

  1. Hold your mouse as you click on a flow from you list.

  2. Drop it either underneath a subflow, or inside a parent flow.

Move multiple blocks

If you have a bot with complex flows, you may find it necessary to move certain blocks from one flow to another.

To move a block from one flow to another:

1. Select the blocks that you want to move.

You can select multiple blocks in two ways: holding the CMD key (or CTRL key on Windows) to individually click and select, or holding the shift key to create a rectangular selection of multiple nodes

  1. Click on the Move to flow icon in the top left corner of the toolbar.

  1. Create or choose the flow or subflow where you want to move the selected blocks.

  2. Click Move to complete the process.

Tips of flow management

Are you encountering difficulties when organizing your flows because of all the overlapping path connections and blocks?

One way to make your life easier is to structure your canvas in flows, i.e. different topics:

  • Make smaller, manageable flows that gather a piece of conversation about the same 'topic'.

  • Bear in mind that an orange representation on the canvas means that your conversation will jump to something that lies in a different flow.

  • Use subflows to break up a large flow into smaller, manageable conversations.

  • Move selected block or intent blocks to organize your flows.

Flows and subflows example.
Create a new flow.
Add a subflow.
Reorder your flows by dragging and dropping them.
Move multiple blocks to another flow at the same time.
Move blocks to a new subflow.