Chatlayer Documentation
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  • Collect your KBAI answers
  • Collect questions where KBAI was unsatisfactory

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  2. Knowledge base AI

Use Tables to store your KBAI questions

You'd like to pull a list of what are your customers questions managed by your KBAI? You can set that up with our in-house Tables.

PreviousUse tags to limit your KBAI contentNextManage handover where KBAI is unsatisfactory

Last updated 8 months ago

Was this helpful?

Collect your KBAI answers

To store your KBAI questions and answers with Tables:

    • questionAsked

    • answerGiven

  1. Save.

  2. Open the block where the KBAI search happens. In our case, it will be the Not understood block.

  3. Add a Go to after this block that you'll call Populate table.

  1. Save this block.

  2. Open the Populate table block.

  3. Select Insert record to the QuestionCollection table.

  4. Configure the operation so that:

    • {internal.nlp.expression} is added to the questionAsked column

    • {knowledgebase.answer} is added to the answerGiven column

You could also add a time stamp:

Add the timestamp to your Table

To add a timestamp to your Table:

  1. Open the block that happens just before the Populate Table block.

  1. Click Save.

  2. Open your Populate Table block.

  3. Insert a {timestamp} record in the timestamp column.

  4. Click Save.

The time stamp would appear like this in your Table:

  1. Save your changes.

Now you should be able to see a list of your questions and answers from your Tables!

Collect questions where KBAI was unsatisfactory

It can be useful for you to store the places where your KBAI didn't answer to what the user said.

To collect variables where your KBAI was unsatisfactory:

  1. Find the blocks where your KBAI goes when either an error occured or no result was found.

  2. In each of them, pass on a variable that you'll call failure_reason, and give it the value error occured or no result.

  3. Make sure you have a column in your Table to store those.

  4. When you populate your table, add those to the Table.

inside your bot or use the .

Make sure to .

called QuestionCollection, with 2 text columns:

Go back to your .

Add a step.

Make sure your Table has a timestamp column with a column type.

Add a step to it.

Set a {timestamp} variable as an expression for NOW(). You will need for this.

🆕
Create a KBAI flow
KBAI template bot
add content to your KBAI
Create a Table
Flows
Table operations
timestamp
Set variables
expression syntax
Collect what the user asked.
Create a table that collects your KBAI questions and answers.
After the KBAI block, populate your table.
Populate your table with the KBAI question and answer.
What your Table should look like after collection.