# E-Scooter Support
## Template overview
A FAQ bot to support your shared mobility customers wherever they are, whenever they need it. This bot checks if something is wrong with your account, helps you if you found a damaged scooter, and answers questions about pricing and renting!
{% hint style="info" %}
Make sure to always [update the NLP](https://docs.chatlayer.ai/understanding-users/natural-language-processing-nlp#updating-the-nlp) after loading a template!
{% endhint %}
## How to customise this template
### Flow: Getting started
Customers are directed to this flow if they would like to know more about how the shared scooters renting works.
#### Block: Channel router show passes
When a user asks about the fees, this block is triggered. This can be done by clicking on the Fees per ride button or by writing something that will be recognised as the `ask_pricing` intent.
This Condition block checks on what channel the customer is talking to the bot. On web they are directed to the block *WEB Show passes* which shows the passes in a carousel, which is not supported by WhatsApp; on WhatsApp they are directed to the block *WA Show passes* which shows the passes in a WhatsApp list menu instead.
#### Block: Channel router Show video
When a user asks about how to start or end a ride, this block is triggered. This can be done by clicking on the Start/end ride button or by writing something that will be recognised as the `start_ride` intent.
This Condition block again checks on what channel the customer is talking to the bot. On web they are directed to the block *WEB Show video* which shows the video embedded in an iFrame , which is not supported by WhatsApp; on WhatsApp they are directed to the block *WA Show video* which shows a link to the video instead.
{% hint style="info" %}
If you plan on building a multichannel bot, have a look at the [differences between channels](https://docs.chatlayer.ai/channels/multi-channel#channel-comparison) first.
{% endhint %}
In the *WEB Show video* and *WEB Show video* blocks, replace the link to the video by your own.
### Flow: Can't rent a scooter
This flow uses [this Airtable spreadsheet](https://airtable.com/shrWNu14PYWGOuWMx) to check if it contains a record with the `userPhone` given by the user.
{% hint style="info" %}
Learn how to use the Chatlayer Airtable Integration [here](https://docs.chatlayer.ai/integrations/app-integrations/airtable).
{% endhint %}
If there is a matching record with the `userPhone`, then the bot checks if the `accountStatus` is set to 'activated'. If not, the bot answers that there is no client account with that number.
{% hint style="info" %}
You can integrate your own API calls through action blocks. Find more about those [here](https://docs.chatlayer.ai/integrations/custom-back-end-integrations).
{% endhint %}
#### Block: Find account
This is the block where the [Airtable](https://airtable.com/shrWNu14PYWGOuWMx) is used to check if `userPhone` is found in the database.
A screenshot of the Airtable that is used with this template.
### Flow: Scooter is damaged
In this flow, the user details are asked so that a report can be made about a damaged scooter. The *Send Email* block sends an email with a summary of the report.
The email sent by the Send email action block.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.chatlayer.ai/start-quickly/bot-templates/e-scooter-support.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.