# Configure your Sinch Conversation API

## Configure channels on your Customer Dashboard

{% stepper %}
{% step %}
Connect to your [**Sinch Customer Dashboard**](https://dashboard.sinch.com/).
{% endstep %}

{% step %}
Configure channels following [this tutorial.](https://developers.sinch.com/docs/conversation/getting-started/) Depending on the channels, the instructions will be different.

{% hint style="warning" %}
Make sure that the region of your app is the same that your Chatlayer account. If you don't know which region you are using, you can find that out [here](https://docs.chatlayer.ai/support/saas-regions-and-ip-ranges) by checking your Chatlayer platform URL.

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MN4-4mr0UuLvRWsPf40%2F-MN4jaChh65k8SclCKob%2Fimage.png?alt=media&#x26;token=f3aa7222-2d31-4dfd-b671-c48837cc7f5e" alt="" data-size="original">
{% endhint %}
{% endstep %}
{% endstepper %}

## Connect your API to Chatlayer

{% stepper %}
{% step %}
[Add a channel ](https://docs.chatlayer.ai/channels/add-a-channel-to-your-bot)to your bot, and select **your option that ends with 'through Sinch'.**

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FL9sFHLThvqHAKEljsSWi%2FScreenshot%202024-11-29%20at%2012.24.51.png?alt=media&#x26;token=aff022c8-c18a-405a-b67a-75791f32a87b" alt="" data-size="original">
{% endstep %}

{% step %}
Under **Region**, select your region. It should be the same as your [Chatlayer domain region](https://docs.chatlayer.ai/support/saas-regions-and-ip-ranges).
{% endstep %}

{% step %}
Under **Project ID**,  enter your project ID. You can find it in your [**Sinch Customer Dashboard**](https://dashboard.sinch.com/convapi/overview).

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvgM6yFIlYnVfM30-5%2Fimage.png?alt=media&#x26;token=73dfcc81-7df3-41d1-b5c9-e0289d892959" alt="Find your project ID in your Sinch Customer Dashboard." data-size="original">
{% endstep %}

{% step %}
Under **App ID**, enter the app ID that you can also find in your [**Sinch Customer Dashboard**](https://dashboard.sinch.com/convapi/overview).

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvgXwWo2_Eek95dKcq%2Fimage.png?alt=media&#x26;token=abb3c505-16a6-47be-9498-ffc185bf0ba0" alt="After creating an App, you can view the App ID in the App table." data-size="original">
{% endstep %}

{% step %}
Navigate to [this page](https://dashboard.sinch.com/settings/access-keys) to get your access keys.
{% endstep %}

{% step %}
Click on **New key**.

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvgnftEZ5HSuL7BTVO%2Fimage.png?alt=media&#x26;token=783903f2-c493-41e3-a637-f553f5a5e461" alt="Enter an Access key name." data-size="original">
{% endstep %}

{% step %}
Under **Display name**, enter an access key name.
{% endstep %}

{% step %}
Click on **Confirm**.
{% endstep %}

{% step %}
Copy and paste both the **Key ID** and **Key secret** from the [**Sinch Customer Dashboard**](https://dashboard.sinch.com/convapi/overview) to Chatlayer.

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvh7CN7px2z5iWCCvF%2Fimage.png?alt=media&#x26;token=3aecc8f1-cfd8-44a7-bad6-5378c9560e4f" alt="Copy and paste key accesses from the Sinch Customer Dashboard to Chatlayer." data-size="original">
{% endstep %}

{% step %}
Once everything is filled, click on **Create**.&#x20;

Your channel is configured! All the channels that are configured in the Sinch Conversation API app will be automatically added to Chatlayer as well.
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.chatlayer.ai/channels/sinch-conversation-api-beta/configure-your-sinch-conversation-api.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.