# Configure your Sinch Conversation API

## Configure channels on your Customer Dashboard

{% stepper %}
{% step %}
Connect to your [**Sinch Customer Dashboard**](https://dashboard.sinch.com/).
{% endstep %}

{% step %}
Configure channels following [this tutorial.](https://developers.sinch.com/docs/conversation/getting-started/) Depending on the channels, the instructions will be different.

{% hint style="warning" %}
Make sure that the region of your app is the same that your Chatlayer account. If you don't know which region you are using, you can find that out [here](https://docs.chatlayer.ai/support/saas-regions-and-ip-ranges) by checking your Chatlayer platform URL.

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MN4-4mr0UuLvRWsPf40%2F-MN4jaChh65k8SclCKob%2Fimage.png?alt=media&#x26;token=f3aa7222-2d31-4dfd-b671-c48837cc7f5e" alt="" data-size="original">
{% endhint %}
{% endstep %}
{% endstepper %}

## Connect your API to Chatlayer

{% stepper %}
{% step %}
[Add a channel ](https://docs.chatlayer.ai/channels/add-a-channel-to-your-bot)to your bot, and select **your option that ends with 'through Sinch'.**

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2FL9sFHLThvqHAKEljsSWi%2FScreenshot%202024-11-29%20at%2012.24.51.png?alt=media&#x26;token=aff022c8-c18a-405a-b67a-75791f32a87b" alt="" data-size="original">
{% endstep %}

{% step %}
Under **Region**, select your region. It should be the same as your [Chatlayer domain region](https://docs.chatlayer.ai/support/saas-regions-and-ip-ranges).
{% endstep %}

{% step %}
Under **Project ID**,  enter your project ID. You can find it in your [**Sinch Customer Dashboard**](https://dashboard.sinch.com/convapi/overview).

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvgM6yFIlYnVfM30-5%2Fimage.png?alt=media&#x26;token=73dfcc81-7df3-41d1-b5c9-e0289d892959" alt="Find your project ID in your Sinch Customer Dashboard." data-size="original">
{% endstep %}

{% step %}
Under **App ID**, enter the app ID that you can also find in your [**Sinch Customer Dashboard**](https://dashboard.sinch.com/convapi/overview).

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvgXwWo2_Eek95dKcq%2Fimage.png?alt=media&#x26;token=abb3c505-16a6-47be-9498-ffc185bf0ba0" alt="After creating an App, you can view the App ID in the App table." data-size="original">
{% endstep %}

{% step %}
Navigate to [this page](https://dashboard.sinch.com/settings/access-keys) to get your access keys.
{% endstep %}

{% step %}
Click on **New key**.

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvgnftEZ5HSuL7BTVO%2Fimage.png?alt=media&#x26;token=783903f2-c493-41e3-a637-f553f5a5e461" alt="Enter an Access key name." data-size="original">
{% endstep %}

{% step %}
Under **Display name**, enter an access key name.
{% endstep %}

{% step %}
Click on **Confirm**.
{% endstep %}

{% step %}
Copy and paste both the **Key ID** and **Key secret** from the [**Sinch Customer Dashboard**](https://dashboard.sinch.com/convapi/overview) to Chatlayer.

<img src="https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LLTwFwbOqJj4dDhg8Ju%2F-MCveCJzj9ooSP3ii2RC%2F-MCvh7CN7px2z5iWCCvF%2Fimage.png?alt=media&#x26;token=3aecc8f1-cfd8-44a7-bad6-5378c9560e4f" alt="Copy and paste key accesses from the Sinch Customer Dashboard to Chatlayer." data-size="original">
{% endstep %}

{% step %}
Once everything is filled, click on **Create**.&#x20;

Your channel is configured! All the channels that are configured in the Sinch Conversation API app will be automatically added to Chatlayer as well.
{% endstep %}
{% endstepper %}