Configure your Sinch Conversation API

To configure your Sinch Conversation API, you'll need both your Sinch Customer Dashboard and Chatlayer open.

Configure channels on your Customer Dashboard

1

Connect to your Sinch Customer Dashboard.

2

Configure channels following this tutorial. Depending on the channels, the instructions will be different.

Make sure that the region of your app is the same that your Chatlayer account. If you don't know which region you are using, you can find that out here by checking your Chatlayer platform URL.

Connect your API to Chatlayer

1

Add a channel to your bot, and select your option that ends with 'through Sinch'.

2

Under Region, select your region. It should be the same as your Chatlayer domain region.

3

Under Project ID, enter your project ID. You can find it in your Sinch Customer Dashboard.

4

Under App ID, enter the app ID that you can also find in your Sinch Customer Dashboard.

5

Navigate to this page to get your access keys.

6

Click on New key.

7

Under Display name, enter an access key name.

8

Click on Confirm.

9

Copy and paste both the Key ID and Key secret from the Sinch Customer Dashboard to Chatlayer.

10

Once everything is filled, click on Create.

Your channel is configured! All the channels that are configured in the Sinch Conversation API app will be automatically added to Chatlayer as well.