Chatlayer Documentation
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    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
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      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
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      • Add content to your KBAI
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    • 🆕Emulator
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      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
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    • API calls
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      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Translate your blocks
  • 🆕 Auto-translate
  • Type or correct your translations
  • By export and import

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  2. Bot builder

Translations

The Translations tab is where you manage translations for multilingual bots.

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Last updated 6 months ago

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The Translations tab gathers strings that have to be translated or are language-dependent in other ways, like URLs. This includes all messages, random messages, button labels, carousel titles subtitles, URLs etc.

Translate your blocks

You can add translations to all your blocks by either typing them directly on the platform or exporting and importing them.

The lines where translations are missing appear with a red icon next to them.

🆕 Auto-translate

  1. Click on the line that you'd like to change.

  2. On the bottom-right corner, click on the Auto-translate button.

  3. Click Save.

Type or correct your translations

To type translations directly on Chatlayer:

  1. Click on the line that you'd like to change.

  2. A panel with all the languages opens on the side. Make your changes.

  3. Click Save.

By export and import

By clicking the export button in the top, you will receive an email containing a csv file of your translations.

In this CSV, you will find:

  • Flow id.

  • Block id.

  • Block name.

  • The component type, each separate component (such as different buttons) has a new row.

  • The translation for all of the languages of your bot.

2 things to remember:

  • Don't use this export to create new blocks, just to change the translations of existing messages.

  • The translations of rich text messages will not be included in the export, use the interface to edit those.

Good practices

It is recommend to use this export file as a basis for importing the translations. That way you have the correct format and all the ids needed for the import.

The recommended steps for importing translations are:

  1. Click on Export to export translations in the right upper corner.

  2. Open de file received per email.

  3. Add the translations in the correct column, for example: for Dutch use 'value_nl' column.

  4. Leave the other columns as they are, those are needed for correct processing of the translations and save the file.

  5. Use the Import button to import these translations, and choose the correct language in the pop-up.

  6. Once imported, you will see a pending indicator whilst the import is still running.

  7. When this indicator is gone, the import is completed. You can immediately see the translations in the Translations tab and you do not need to update the NLP.

Importing / exporting translations will only work in the same bot. To get translations from bot A to bot B, look into importing and exporting .

the entire bot
Translations tab.
Auto-translate your blocks.