Chatlayer Documentation
Get in touchAbout Chatlayer
  • Welcome
  • What's new
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  • start quickly
    • Leadzy tutorial
      • 0. Introduction
      • 1. New bot, new block
      • 2. Understand your users
      • 3. Collect and display user input
      • 4. Steer the conversation with Conditions
      • 5. Empower your bot with Actions
      • 6. Set up a channel and publish your bot
    • Templates
      • Banking
      • E-Commerce Returns
      • E-Bike Shop
      • E-Scooter Support
      • Feedback
      • Find Nearest Location
      • GPT
      • 🆕Gym
      • Job applications
      • Knowledge base AI template
      • Lead generation
      • 🆕NPS
      • Restaurant
      • Retail
  • navigation
    • Analytics
      • Dashboard
      • Customers
      • Conversations
      • User flow
      • Intents
      • 🆕Funnels [Beta]
    • Bot builder
      • Flows
        • Canvas functionalities
        • Collaborate with team members
        • Manage your flows
        • 🆕[Beta] Export and import flows
      • Bot dialogs view
      • Translations
      • Events
    • NLP
      • Dashboard
      • Intents
      • Expressions
      • Entities
      • Train
      • NLP settings
      • Improve
    • Knowledge base AI
      • Add content to your KBAI
      • Build your KBAI flow
      • Use your KBAI source URL in a button
      • Use tags to limit your KBAI content
      • 🆕Use Tables to store your KBAI questions
      • 🆕Manage handover where KBAI is unsatisfactory
    • History
      • Conversations
      • Execution logs
      • Versions
    • Channels
    • Tables
      • Create a table with records
      • Column types
      • Operate on your records
        • Insert record
        • Update record
        • Retrieve record
        • Delete record
      • API
    • Settings
      • Bot settings
      • Offloading
      • Variables
      • Voice
      • Import/Export
  • build your bot
    • Conversation design
      • Plan your bot
      • Conversation design workflow
    • Flow logic
      • Blocks
        • Message
        • Condition
        • Collect input
        • Action
      • Go-to connections
    • 🆕Emulator
    • Tips & best practices
      • Route your flow depending on the time
      • Improve the Not understood block
        • How to create better not understood messages
        • Not understood counter
        • Not understood Google search
      • Go to previous block
      • Recognizing a returning user
      • Skip introduction message
      • Route your flow depending on the channel
      • Reuse flows
      • Connect two bots to each other
  • understand users
    • Natural language processing (NLP)
      • Basic NLP concepts
      • Detect information with entities
        • Match entities
        • Contextual entities
        • System entities
        • Composite entities
      • NLP best practices
        • Word order and diversity of expressions
      • AI intent booster
      • Train your NLP
      • Context
      • NLP import & export
      • Sentiment analysis
    • Languages
      • Supported languages
      • Make your bot multilingual
      • Change language within the conversation
  • set up channels
    • Add a channel to your bot
    • All channels
      • 🚨Facebook Messenger [Deprecated soon]
        • Facebook Admin Removal
        • Facebook Webview Whitelisting
        • Facebook Messenger API updates for Europe
      • 🚨Google Assistant [Deprecated soon]
      • Webhook
      • Web
        • 🚨Web V1 [Deprecated]
          • Customize web widget
          • Live example web widget
        • 🆕Web V2
          • 🆕From Web V1 to V2
          • 🆕Web V2 methods and options
    • Sinch Conversation API
      • Configure your Sinch Conversation API
      • 🆕 Make the most of RCS with Carousels
      • WhatsApp Business API
  • integrate & code
    • API calls
      • Configure your API integration
      • Advanced API features
      • V1 API Reference
      • Custom integrations 101
    • Code editor
      • [Example] Sending data to Airtable (POST)
      • [Example] Retrieving data from Airtable (GET)
      • [Example] Making SOAP requests
    • App integrations
      • Airtable
      • Freshdesk
      • Freshdesk Messaging
      • 🆕Gmail
      • Intercom
      • Mailgun
      • OpenAI: GPT-3, ChatGPT and GPT-4
      • Salesforce
      • 🆕Slack
      • Topdesk
      • Zendesk Support
      • Zendesk Sunshine (beta)
    • 🆕Expression syntax
    • Human handover & live chat
      • Sinch Contact Pro
      • #Interact
      • Genesys Cloud
      • Offloading Webhook
      • Salesforce Service Cloud
      • Sparkcentral by Hootsuite
      • Zendesk Chat
    • Chatlayer messages specifications
  • Publish
    • Publish your bot
      • Publish a flow
  • Analyze & maintain
    • Analytics definitions
    • Data retention
    • Maintenance
    • Session
    • Track events for analytics
  • VOICE
    • 🆕Send bot response as audio
    • Voicebots
      • Create a voicebot
      • Voicebot-specific actions
      • Test your voicebot
      • From chat to voice
  • access & support
    • Identity & Access
      • Single Sign-On (SAML SSO)
    • Billing & subscription
    • Get in touch
    • Chatlayer glossary
    • SaaS Regions & IP Ranges
    • Status
    • Debug your bot
      • No correct response
      • Collect input not working
      • Video isn't working
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On this page
  • Import/export intents
  • Export intents
  • Import intents
  • Import/export entities
  • Export entities
  • Import entities

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  1. understand users
  2. Natural language processing (NLP)

NLP import & export

Import and export intents, expressions and entities to and from .csv files, under your NLP tab.

PreviousContextNextSentiment analysis

Last updated 9 months ago

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Import/export intents

You can import and export from your tab. Intents and expressions go along inside a .csv file.

Export intents

To export intents:

  1. On the top right corner, click on Export.

  2. Click on Start export.

  3. Tick the intents that you would like to export.

  1. Click on Export intents.

  1. When the spinner has finished, click on the download button just next to the export to download your intents.

  2. Open your export as a .csv file.

Import intents

To import intents:

  1. On the top-right corner, click on Import.

  1. A modal pops up. Make sure that you read it carefully before clicking on Upload CSV file.

  2. Choose your file from your desktop.

  1. Read the modal carefully before choosing whether you want to add or overwrite your current intents. Select the radio button accordingly.

Be very careful when chosing to replace your model because this cannot be undone. It's best to have a backup of your data before applying this step.

  1. Click on Import.

How to check for duplicate expressions

Chatlayer's NLP engine detects and rejects duplicate expressions, so use care when importing a large number at once. When adding expressions manually, the system checks for duplicates. This also applies to new import files, but identifying duplicates can be challenging. Follow these steps to spot duplicate expressions:

  1. Make sure you export your current expressions.

  2. Now add your new expressions with the one that you just exported. (Make sure you don't replace your backup that you just downloaded).

  3. Make sure that you have only unique expressions (Using tools like Excel helps here)

  4. Delete all expressions from Chatlayer platform.

  5. Import the new CSV you just created.

  6. Update the NLP

With these steps, you should have all the expressions imported without any duplicates.

Import/export entities

Export entities

To export entities:

  1. Click on the Export button.

  2. Open your downloaded .csv file.

Import entities

To import entities:

  1. Click on the Import button.

  2. Make sure to carefully read the modal so that you provide a .csv file with the appropriate format.

  1. Click on Upload CSV file.

  2. Choose your file from your desktop.

  1. A modal appears. Carefully read it before choosing to either replace the current entities or append your entities to the current ones.

  2. Click on Import.

You can import and export entities from your tab.

Entities
intents
Expressions
Export intents.
Download your exported intents.
Open your intents export as a .csv file.
Import intents.
Open your downloaded entities.
Replace or append your imported entities.