Conversations

In this module you can view all the users in a user table. By starting to type in the Filter text boxes you can filter conversations based on first name, last name or language.

Test conversations you held with the bot in the emulator will not be shown in the conversations tab.

Select a user row to see the conversation that took place between the user and the bot. You can see a timestamp for each message and in which bot dialog the message was sent.

Voice and phone conversations

Conversations through the voice channel will include both an audio file and transcripts of what was spoken by the user and the bot.

Conversations with Chatlayer.ai voice bots are automatically recorded - make sure you inform your users about this in the voice bot flow if they haven't given their consent in another way already.