To enable SSML, you have to put <speak> … </speak> around the entire bot response.
Building a Flemish bot? Then you should put <speak version="1.1" xml:lang="nl-BE"> ... </speak> around your messages
Forwarding and closing a call
Add an 'Action' dialog and select 'Forward Call'
In the 'To' box, enter the phone number you'd wish to redirect the call to
The phone number should contain a country code but no leading zeros or '+' sign.
For example: 0800 55 800 becomes 32800 55 80
After setting up your phone number, make sure to add another action 'Close Call' to make sure your bot hangs up after forwarding the call
Silence detection event
If the user doesn't reply to the bot, or it doesn't detect an answer, you can let it repeat the question by using a 'Silence detection event' – Described here.
Putting your voice bot into production
When you're ready to move your bot into production, please get in touch. We will set up a specific phone number for your bot which can be used to call directly or forward calls to. A typical phone architecture looks like this:
Voice message format type for input validation
You can save anything the user is saying as a variable by using the voice message format type in an input validation. Read more here.