Events

Events are a versatile way to trigger a flow whenever either:

• a variable changed

• a silence was detected

Variables Changed event

Using a Variables Changed event will allow you to trigger a block whenever a variable value is changed. This can happen for example within a Condition block, a button, or even when an entity is detected. In other words, the bot will continue to the next block set to happen when this change of variable was detected.

To add an Variables Changed event to your bot:

1. Open the Events page under the Bot builder tab, on the left-hand side of the screen.

2. Click on Create event.

3. Fill in the event with the features that you would like. In this example, we want to trigger the block called Variable changed whenever the test_variable changed.

4. Click on Create.

This results in the following flow:

And this flow will result in this type of conversation:

The changed variables are also stored in the user session, from your Debugger tab, where you can access them in the events.variablesChanged array.

Silence Detected event

Silence Detected events allow you to steer the conversation to a new block when the user doesn't respond for a defined period of time. The duration of silence can range from 1 minute to a maximum of 1440 minutes (24 hours).

To add a Silence Detected event to your bot:

1. Open the Events page under the Bot builder tab, on the left-hand side of the screen.

2. Click on Create event.

3. Fill in the name, trigger and duration (in minutes) that you would like to wait before the next block. In this example, we trigger the block called Next block after 1 minute.

4. Click on Create.