E-Scooter Support
A FAQ bot to support your shared mobility customers wherever they are, whenever they need it. This bot checks if something is wrong with your account, helps you if you found a damaged scooter, and answers questions about pricing and renting!
Customers are directed to this flow if they would like to know more about how the shared scooters renting works.
When a user asks about the fees, this dialog is triggered. This can be done by clicking on the Fees per ride button or by writing something that will be recognised as the
ask_pricing
intent.This Go To dialog checks on what channel the customer is talking to the bot. On web they are directed to the dialog WEB Show passes which shows the passes in a carousel, which is not supported by WhatsApp; on WhatsApp they are directed to the dialog WA Show passes which shows the passes in a WhatsApp list menu instead.
When a user asks about how to start or end a ride, this dialog is triggered. This can be done by clicking on the Start/end ride button or by writing something that will be recognised as the
start_ride
intent.This Go To dialog again checks on what channel the customer is talking to the bot. On web they are directed to the dialog WEB Show video which shows the video embedded in an iFrame , which is not supported by WhatsApp; on WhatsApp they are directed to the dialog WA Show video which shows a link to the video instead.
In the WEB Show video and WEB Show video dialogs, replace the link to the video by your own.
This flow uses this Airtable spreadsheet to check if it contains a record with the
userPhone
given by the user. If there is a matching record with the
userPhone
, then the bot checks if the accountStatus
is set to 'activated'. If not, the bot answers that there is no client account with that number.
In this flow, the user details are asked so that a report can be made about a damaged scooter. The Send Email dialog sends an email with a summary of the report.

The email sent by the Send email action dialog.
Last modified 8mo ago