Chatlayer Documentation
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Welcome to Chatlayer 👋
Getting started
Planning your bot
Creating a new bot
Adding content to your bot
Detecting information in expressions
Asking user info through input validation
Flow navigation with variables
Understanding users
Context
Expression generator
Multilingual bots
Natural Language Processing (NLP)
Bot management
Analytics
Bot dialogs
Conversation history
Events
How to publish your bot
Settings
Organization Management
Access Control
Integrations
API integration
Code Editor
Human handover & live chat
Message objects for APIs
Channels
Channels
Facebook Messenger
Google Assistant
Phone & voice
Sinch Conversation API
Web chat widget
Webhook Channel
WhatsApp Business API
Workplace from Facebook
Chatlayer API
V1 API Reference
Tips & Best practices
Bot templates
Bot-building checklist
Creating diverse expressions
Guidelines for building a good bot
NLP best practices
Not understood bot dialog
Solving bot issues
Voice design
Tutorials
Create a web widget demo page
Gathering user feedback
Recognizing a returning user
Reusing flows
Skip introduction message
Using time in your chatbot
Support
Billing & subscription
Frequently Asked Questions (FAQ)
Get in touch
Platform Glossary
SaaS Regions & IP Ranges
Status
What's new
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Channels
Users can use your chat bot via a channel. The channel you choose for your bot depends on where its users will most likely look for help or hang out.
For example, if you are building an internal HR bot, we think it's best to put it on the company HR portal using a web widget, or perhaps on Facebook Workplace. However, if you're building a bot that targets a young(er) demographic, Facebook Messenger might be a better channel.
Publishing your bot on a channel is quite easy if you follow our channel guides:

Multi-channel

Chatlayer.ai allows you to connect one bot to multiple channels at the same time.
If you want your users to follow a different flow based on the channel they are using, you can use our multi-channel functionality. To do this, add a Go To to the point in your flow where you wish to diverge, based on the channel.
Within this 'Go To', guide the user based on the botType variable, which contains the channel variable. For example:
The values for botType correspond to the channel names:
    Facebook Messenger: facebook
    Webhook: webHook
    Google Home: google
    Chat widget: web
    Facebook Workplace: facebookWorkplace
    Phone: voice
    All channels managed through the Sinch Conversation API (SMS, RCS, WhatsApp, Viber): sinchConversationAPI

Channel comparison

The table below gives an overview of which features are available in which channels. If a feature is not listed below, it's available for all channels.
​
Chat Widget
Facebook Messenger
Facebook Workplace
WhatsApp
Webhook API
Zendesk
Text messages
✅
✅
✅
✅
✅
✅
Buttons
✅
✅
✅
​
✅
✅
Quick replies
✅
✅
✅
✅*2
✅
✅
Carousel
✅
✅
✅
​
✅
✅
List
✅
✅
✅
​
✅
✅
Media
✅
✅
✅
✅
✅
✅
File upload
✅
​
​
​
​
​
Rich text
✅
​
​
​
​
​
Branding customization
✅
✅*1
✅
​
✅
✅
iframe
✅
​
​
​
​
​
Webview
​
✅
✅
​
​
​
*1: Only possible to change the color scheme
*2: Only through WhatsApp message templates approved by Facebook.
​
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Facebook Messenger
Last modified 7mo ago
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Contents
Multi-channel
Channel comparison