Before configuring your bot on Chatlayer, you (and your team / organisation) had a certain goal or idea in mind what the bot should do. For example, increase sales leads, automate the creation of support tickets or decrease the load on the support desks. A couple of months after golive, check if these goals are indeed reached. Is there indeed an increase in sales leads, and if yes with how much percent? Is the bot indeed reaching its goal? If that is not the case, try to backtrack and see why the bot is not reaching its goal.