The Translations page is where you manage translations for multilingual bots.

Te Translations page gathers strings that have to be translated or are language-dependent in other ways, like URLs. This includes all messages, random messages, button labels, carousel titles subtitles, URLs etc.

You can filter per column and combine filters too!

Add translations

On Chatlayer

For quick fixes, you can add translations directly on Chatlayer by:

  1. Click on the line that you'd like to change.

  2. A panel with all the languages opens on the side. Make your changes.

  3. Click Save.

By export and import

By clicking the export button in the top right, you will receive an email containing a csv file of your translations.

In this CSV, you will find:

  • Flow id.

  • Block id.

  • Block name.

  • The component type, each separate component (such as different buttons) has a new row.

  • The translation for all of the languages of your bot.

2 things to remember:

  • Don't use this export to create new blocks, just to change the translations of existing messages.

  • The translations of rich text messages will not be included in the export, use the interface to edit those.

Good practices

It is recommend to use this export file as a basis for importing the translations. That way you have the correct format and all the ids needed for the import.

The recommended steps for importing translations are:

  1. Click on Export to export translations in the right upper corner.

  2. Open de file received per email.

  3. Add the translations in the correct column, for example: for Dutch use 'value_nl' column.

  4. Leave the other columns as they are, those are needed for correct processing of the translations and save the file.

  5. Use the Import button to import these translations, and choose the correct language in the pop-up.

  6. Once imported, you will see a pending indicator whilst the import is still running.

  7. When this indicator is gone, the import is completed. You can immediately see the translations in the Translations tab and you do not need to update the NLP.

Importing / exporting translations will only work in the same bot. To get translations from bot A to bot B, look into importing and exporting the entire bot.

Last updated