What's new

September 2022
​Silence detected event that allows you to trigger a specific bot dialog after a period of silence from the user.
​Restoring an older version of your bot.
August 2022
Test your bot with WhatsApp Sandbox​
New look and feel of the platform:
July 2022
App Integration execution logs​
Our Voice Connector and Voice Engine (both responsible for the connection with Sinch Voice channel) have been upgraded, improving connectivity, capacity and reliability; expect more changes in the following months.
New Intercom app​
Support for Kakao Talk and WeChat through Sinch Conversation API:
June 2022
By popular demand: case insensitive Go to comparison
"Contains" option for Go to's: this allows you to check if a string contains another string
​Activity log to see who did what when in your bot
May 2022
New look for the bot building canvas
Option to test out bot dialogs by pressing the 'play button' while hovering over them
Upgrade of the NLP engine. This upgrade improves the detection rate of contextual entities in real user inputs by around 15% on average. The improvement is particularly noticeable when the user input contains noisy words, spelling mistakes or when the user uses a wording that differs significantly from your expressions.
April 2022
New "My bots" page that makes it easier to learn about Chatlayer and discover new templates
New version of the Channels page: you can now select the channels easier, with a search bar, choose which version (Draft or Live) of the channel you are creating, freely rename them, and have more than one channel of the same type (e.g., connecting 2 different WhatsApp numbers to the same bot). 
If you're not in the new page yet, you'll see this banner that will allow you to go to the new version:
March 2022
We've made vast improvements to accuracy of intent and entity detection in all languages. We'll be rolling this out to all customers throughout the second quarter of 2022.
February 2022
Signing up is easier than ever with our new sign-up flow - start your trial in mere seconds. Go to chatlayer.ai to try it.
An often requested feature: you can now search for a bot dialog directly from the canvas
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The Chatlayer menu is now collapsible: more space for the bot canvas if you want it!
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January 2022
The Webhook calls now give an Opaque identifier object in payload of postback buttons. These payload should not be modified. They can just be sent to Chatlayer in order to trigger a postback button/quickreply.
​Integration with Freshdesk to create Freshdesk support tickets
December 2021
​Improved input validations, check whether the given user input is equal to one of your entities
November 2021
We now have the bot builder role in our Team roles
​Native app integrations without custom code, check out the Airtable tutorial here​
We have a new channel: LINE​
October 2021
You can now start a conversation initiated by the user, skipping the introduction message​
On the home page, you can now find the menu 'Billing and usage' to track your usage and plans.
We now support offloading via Sinch Contact & Contact Pro​
August 2021
A brand new color scheme that fits our new branding 
​Data retention: enterprise customers can set a custom retention time for their conversations, sessions and training expressions.
A configurable typing indicator​
Another new channel: talk to your users on Telegram​
June 2021
Support for managing team members through Single Sign On (SAML SSO). 
Read more here​
We got ISO27001 certified
May 2021
The bot name can now be seen in the tab title in your browser. Helps if you're managing multiple bots!
New analytics, see all about it here​
New way to access the platform & publish bots. Read more here​
Integration with Sinch Contact to transfer a conversation from the bot to an agent
April 2021
Bot templates! You don't have to start from scratch anymore. Read more here. If you have ideas for new bot templates, get in touch with us
Export/import of translations table: you can now edit the translations in an exported csv, and import them once you're done. Read more here​
Integration with Salesforce Service Cloud to transfer a conversation from the bot to an agent. Read more here​
March 2021
New role: you can add a member to a RESTRICTED bot as NLP-only now. Read more here​
Credit card payments: you can now pay for your Chatlayer subscription using a credit card
Zoom controls in the Flows view
We have reworked out Translations table to be a lot faster, and more convenient to use
February 2021
New bot dialog components
We introduced a new style for the bot dialog components. Looks good, right?
This update also makes it easier to see which type of button you're creating
Better performance
In the background, we have switched from one database type to another, making the bots and the platform a lot faster. We will gradually move bots to this new database, so it might take a few weeks for your bot to enjoy the performance benefits.
Team member roles & bot access
A lot of customers use bots in different parts of their organization. They have both a bot to help support their customers, as well as an internal HR bot. Often, these bots process sensitive information that should only be accessible by the team building that specific bot. That's why we have introduced team member roles & bot access.
Enterprise customers can now restrict bots to only be accessible by certain team members. Furthermore, you can set a team member as "read-only" so they can see how the bot is configured, but not change anything.
Read all about how to use team member roles & bot access:
Identity & Access
December 2020
We released new types of entities. You can find all information about them here:
Entities
October 2020
Bot import/export (in beta)
Save a copy of your bot in an export. Exporting a bot will result in a JSON file that you can download to your computer.
This JSON file can be imported again to overwrite a bot with the data that is in the JSON file. Read more here:
Settings
Sorting
You can now change the order of buttons, quick replies, carousel items and go to's using drag and drop.
Bot dialog language switching
Change the language of a bot dialog to immediately add or edit the translations for a message or button while you're creating or editing the flow.
Rich text messages
Customize text messages the way you want them to look, and add links to other pages and bot dialogs, using rich text messages. You can read all about them here.
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December 2021

November 2021

October 2021

August 2021

June 2021

May 2021

April 2021

March 2021

February 2021

New bot dialog components

Better performance

Team member roles & bot access

December 2020

October 2020

Bot import/export (in beta)

Sorting

Bot dialog language switching

Rich text messages