Workplace from Facebook

Increasingly, companies are using Workplace from Facebook to connect everyone in an organisation. Your Chatlayer.ai bot can be activated on Workplace in a few easy steps.

Configuring your Chatlayer.ai bot on Workplace is only possible on the Chatlayer.ai production environment.

  • Open your bot

  • Go to the Channels tab

  • Click "+" next to the Workplace line in the Channels table

  • Click "Connect Facebook Workplace"

  • Log into Workplace

  • Add Chatlayer to Workplace, configure the name and permissions as you desire.

It's only possible to install the Chatlayer.ai Workplace integration as a Workplace Admin

  • After a couple of seconds, Facebook Workplace will be successfully set up for your bot.

Talking to your Workplace bot

For your users, the bot can be found under "Home -> See more -> Integrations -> {bot name}"

Clicking the "Message" button will let the user start the conversation.

Using e-mail addresses

The Chatlayer.ai Workplace app has access to a Workplace user's e-mail address. When you've connected your bot to the Workplace channel, you can use the variable {email} in your flows, which will be filled with the user's e-mail address. Read more about using variables in Chatlayer.ai here.

Uninstalling

If you want to disconnect your bot from Workplace, go to the Admin Panel, click on your bot integration, and click on Uninstall