Facebook Messenger
Integrating your bot with Facebook Messenger is easy, just follow the steps in the wizard!
In order for your Facebook Messenger bot to be publicly available, you will have to go through Facebook's stringent App Review process. You can find steps & best practices for App Review here.
In the Channels > Messenger section you can define some settings that are specific to Facebook Messenger.
The greeting message is what will first be shown when the bot is opened by a user. In the example below, the greeting message is configure to Timeless apparel for the masses.
You can personalize the greeting text using the person's name. You can use the following template strings:
{{user_first_name}}{{user_last_name}}{{user_full_name}}
Facebook has a Get Started button attached to every page. Clicking on that button routes you to a bot dialog that you can choose here. Typically, this is a bot dialog introducing the bot and what it can do.
Both Facebook and the web widget support an overflow menu that is called the Persistent Menu. In this menu, you can define common actions that your users can take. Typical examples include for example
Start over
Talk to a live agent
Disable notifications
Buy product [XXX]
Go to [company] website
Change Language
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