Facebook Messenger

Integrating your bot with Facebook Messenger is easy, just follow the steps in the wizard or watch the example video below:
In order for your Facebook Messenger bot to be publicly available, you will have to go through Facebook's strict App Review process. The steps & best practices that must be taken for App Review, as detailed by Facebook, can be found here.
Facebook Messenger Specific Content
In the Channels > Messenger section you can define settings that are specific to Facebook Messenger.
Greeting Message
The greeting message is what will be shown first when the bot is clicked on by a user. In the example below, the greeting message is configure to Timeless apparel for the masses.
Personalization
You can personalize the greeting text using the user's name by using these template strings:
{internal.user.firstName}
{internal.user.lastName}
{internal.user.fullName}
Get Started Button
Facebook has a Get Started button visible on every page. Clicking that button redirects you to a bot dialog which you can choose here. Typically, this is a bot dialog introducing the bot and what it can do for the user.
Persistent Menu
Both Facebook and the web widget support an overflow menu that is called the Persistent Menu. In this menu, you can define common actions that your users can take. Typical examples include for example
Start over
Talk to a live agent
Disable notifications
Buy product [XXX]
Go to [company] website
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Facebook Admin Removal

Last modified 11mo ago

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Contents

Facebook Messenger Specific Content

Greeting Message

Get Started Button

Persistent Menu