Predefined dialogs
When you create a bot from scratch on Chatlayer, a few predefined dialogs appear in your General flow:

Predefined dialogs for all bots in the General flow
- Offloading open: a dialog triggered when your user is offloaded to a human agent
- Offloading closed: a dialog triggered when the human offloading is closed
- Offloading deactivated: a dialog for when the offloading is deactivated
- Bot disabled: a message displayed when the bot is temporarily deactivated
- Error occurred: a dialog triggered when a technical error is happening
Last modified 5mo ago