Go to
A Go to allows you to redirect users from one bot dialog to another one. There are two main types of Go to's:

Go to's in bot messages

Go to's in buttons

With buttons, carousels, lists and quick replies, you can redirect the user to another bot dialog when they click on a button.
Read more about buttons here.
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At the end of bot messages and actions, you have the option to transfer the user to another bot dialog, and pass a variable that's saved on the user session.
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Go to bot dialog type

Go to bot dialogs enable your bot to redirect the user to a bot dialog depending on the conditions of the session variables. This is the easiest way of introducing simple if-then logic to your bot.
By enabling the "Case sensitive" toggle capitalization of letters is taken into account when comparing the value of a variable.
In this case the user will be redirected to "first class" if the class variable equals "first". Otherwise, the user will go to the "other class" bot dialog
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The order of the conditional items determines their priority. If a conditional item is met, other conditional items will not be taken into account.