🆕Funnels [Beta]

Funnels provide insights into user interactions with your bot by revealing how they progress through predefined steps. Funnels help to shed light on conversion rates and drop-off points.

Funnels is a feature currently in open beta, offering users an opportunity to explore its capabilities and provide valuable feedback. Your insights are crucial in refining and enhancing the feature for its official release. If you encounter any issues or have feedback to share, we encourage you to reach out to us at: [e-mail].

Add a funnel to your bot

To add a funnel to your bot:

1. Navigate to the Analytics section.

To ensure accurate analysis, make sure to choose the specific bot environment (DRAFT or LIVE) that you wish to analyze. Additionally, use filters located at the top right of the screen to narrow down your analysis based on date, channel, and language preferences.

2. Choose Funnels from the available options.

Access Funnels via navigation bar

3. Click on Add step. In funnels, a step means a stop or point in the conversation where you would like to check how many users went through.

Steps in funnels shouldn't be confused with steps inside Message blocks.

3. Click on the dropdown and select a bot dialog as a step for your funnel. You can add up to 6 steps to construct a detailed user journey.

4. Repeat this until all your steps are configured.

Adding step by selecting bot dialog

The filter per step feature is under development and will be available soon for enhanced customization.

6. Click on the Compute button to generate the funnel analysis.

Example of computed funnel

7. Analyze the computed funnel. Here is insight that you can extract:

   • Identify drop-off points where users exit the funnel prematurely.

   • Analyze conversion rates to understand the effectiveness of each step in the user journey.

We're excited to introduce this feature, currently in open beta, offering users an opportunity to explore its capabilities and provide valuable feedback. Your insights are crucial in refining and enhancing the feature for its official release. If you encounter any issues or have feedback to share, we encourage you to reach out to us at: [e-mail].

Feedback

Funnels is a feature currently in open beta, offering users an opportunity to explore its capabilities and provide valuable feedback. Your insights are crucial in refining and enhancing the feature for its official release. If you encounter any issues or have feedback to share, we encourage you to reach out to us at: [e-mail].