Our platform allows you to easily connect your bot to multiple channels and all your back-end databases. That's how you provide your users with a truly delightful experience.
A great way to script a natural conversation is by creating a sample dialog. Have two people sit back-to-back and improvise a conversation around a use case, with one person playing the user and the other playing the bot. Record their conversation or take notes to see which parts of the dialog still need a bit more work.