Predefined dialogs
When you create a bot from scratch on Chatlayer, a few predefined dialogs appear in your General flow:
Not understood: a dialog show when your bot didn't understand the user
Introduction: the first message that is send to the user to open the conversation
Offloading open: a dialog triggered when your user is offloaded to a human agent
Offloading closed: a dialog triggered when the human offloading is closed
Offloading deactivated: a dialog for when the offloading is deactivated
Bot disabled: a message displayed when the bot is temporarily deactivated
Error occurred: a dialog triggered when a technical error is happening
Not sure where to go from there? We've got you covered with a tutorial to create your first bot.
Last updated
