Predefined dialogs

When you create a bot from scratch on Chatlayer, a few predefined dialogs appear in your General flow:

Predefined dialogs for all bots in the General flow

• Not understood: a dialog show when your bot didn't understand the user

• Introduction: the first message that is send to the user to open the conversation

• Offloading open: a dialog triggered when your user is offloaded to a human agent

• Offloading closed: a dialog triggered when the human offloading is closed

• Offloading deactivated: a dialog for when the offloading is deactivated

• Bot disabled: a message displayed when the bot is temporarily deactivated

• Error occurred: a dialog triggered when a technical error is happening

Not sure where to go from there? We've got you covered with a tutorial to create your first bot.