> For the complete documentation index, see [llms.txt](https://docs.chatlayer.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chatlayer.ai/~/changes/zWOY8fNiBBrqneKkuGvA/support/get-in-touch.md).

# Get in touch

Still have questions after reading this documentation? Need help with a specific issue? We got you. You can find the most frequently asked questions [here](https://support.chatlayer.ai/hc/en-us), or submit your own request using the button at the top right. You can also contact us directly at <support@chatlayer.sinch.com>.

Do you have questions about upgrading your Chatlayer.ai license? Have an idea for a great feature? Send us a message at <info@chatlayer.ai>.

### Creating a Jira account

As of **11/05/2022**, we’ve migrated our support site to the general Sinch support platform. Don't worry logging a ticket remains easy! First things first in order to log a ticket, you will have to register on our support portal:&#x20;

* Go to our new support site using [support.chatlayer.ai](https://tickets.sinch.com/plugins/servlet/samlsso?redirectTo=%2Fservicedesk%2Fcustomer%2Fplugins%2Fservlet%2Fdesk%2Fportal%2F3)
* Click 'Sinch Customers' and become a member by clicking 'Sign up'
* Afterwards just follow the steps and your account will be created.

When your registration has been completed, you can use these credentials to log a ticket on [support.chatlayer.ai](https://tickets.sinch.com/plugins/servlet/desk/portal/3) and selecting 'I need help with Chatlayer'.

![](https://2786867680-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LLTwFwbOqJj4dDhg8Ju%2Fuploads%2Fo8oGOMtkyI0J1cBFWcPO%2FSupportSiteSinchApps.PNG?alt=media\&token=694c65e6-28e4-466f-a1a2-89558028d63f)

{% hint style="info" %}
Do you have ideas to improve our product, or do you want to ask a question to other bot builders? Become part of the [Chatlayer.ai Community](https://chatlayer.zendesk.com/hc/en-us/community/topics).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.chatlayer.ai/~/changes/zWOY8fNiBBrqneKkuGvA/support/get-in-touch.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.