Not understood bot dialog

Whenever an intent is not recognized above your threshold, the bot will refer to 'not understood'. This is a standard bot dialog which can be found in every bot.

Just giving the user the message 'Sorry I did not understand that', can be quite short and not a great user experience. There are several ways on how to improve your user experience for the 'not understood' bot dialog:

Last updated

Change request #1191: creation of subpage for multilanguage voice bots