E-Bike Shop
Template overview
This template allows your new customers to find a bike model that fits their expectations, and book a try-out. Returning customers can book a checkup at the shop or even ask what their order status is. A template for modern mobility providers!
Make sure to always update the NLP after loading a template!
How to customise this template
Flow: Bike suggestion quiz
This flow is where a new customer is redirected when they do not know what to look for. After asking 3 questions, the bot suggests a bike for testing.
Dialog: Find bike suggestion
Make sure that you replace the logic in this Go-To dialog by your own, so that your virtual agent gives good advices to your customers.
Flows: Book try-out & Book checkup
Those flows are quite similar. The first one is where is where users are redirected once they have accepted to test the suggested bike. The second one is triggered when users want to book a general checkup.
Dialogs: Find a slot for bike testing & Book checkup
For the sake of this template, this flow is hacked so that only two dates are suggested to make an appointment. Of course, you can use your own API integration to connect your company's agenda to the bot.
You can integrate your own API calls through action dialogs. Find more about those here.
Dialog: Send email
This action dialog uses the {userEmail} and {userName} variables to send an email to your customers. Just replace the text by your own and it will be sent directly once this dialog is triggered!
Flow: Track order
First, the order number is asked before giving an answer on the order status. For the sake of this template, we used an Airtable to store sample data.
However, when customising your own bot, the best way to go is to use your own API integration.
You can integrate your own API calls through action dialogs. Find more about those here.
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